A Salon/Spa Owner’s Checklist for 30-45 Days After Reopening

June 29, 2020 | By Neil Ducoff | No Comments

Depending on the state, some salons and spas have been open since the end of April. Salons and spas in eastern PA and NY are just reopening … or about to. Salons and spas in certain counties in CA are still waiting to reopen.

For most of you, it’s been a mad dash to get your salon/spa reopened. You had to figure out all the safety protocols, acquire PPE, get your employees off unemployment, sanitize everything, reschedule client appointments … phew.

No matter where your salon/spa is in the reopening timeline, checking all the boxes in all those reopening checklists is a daunting task. It’s easy to miss a few. It’s easy for a new system or protocol to become inconsistent, ignored or forgotten.

More importantly, there are to-do’s that should have been on your checklist that you didn’t know about, or feel were important, or just didn’t want to deal with.

At Strategies, our mission is to help owners lead and grow salons and spas that are capable of delivering service excellence in the most efficient, productive and consistently profitable manner possible. To do so requires the right leadership approach, systems and team-based culture.... Read More

Depending on the state, some salons and spas have been open since the end of April. Salons and spas in eastern PA and NY are just reopening … or about to. Salons and spas in certain counties in CA are still waiting to reopen. For most of you, it’s been a mad dash to get your salon/spa reopened. You had to figure out all the safety protocols, acquire PPE, get…
Read More

Categories: Coronavirus , Information Flow , Productivity , Profitability , Staff Retention

Six Steps to Manage Salon/Spa Employee Reopening Stress

June 22, 2020 | By Neil Ducoff | 2 Comments

During the mandated business closure, many owners worked extra hard at maintaining contact with employees. Weekly Zoom meetings quickly became the new norm.

During the stay at home period, maintaining your salon/spa culture and connectedness became more essential than ever. For owners and employees, just being able to see and interact with team members provided some semblance of normalcy.

Now that all but a few areas have reopened, the quest to find that “new normal” may appear well underway, but with the extreme busyness that comes with reopening, the need for connecting with employees has never been greater.

FACT 1: After months of being closed and reopening with social distancing, sanitizing protocols, reduced capacity, and wearing PPE, owners and employees are working under extreme pressure to accommodate high client demand for services.

FACT 2: When working under extreme pressure, internal communication systems are prone to breakdown — especially taking the time for one-on-one’s with employees.... Read More

During the mandated business closure, many owners worked extra hard at maintaining contact with employees. Weekly Zoom meetings quickly became the new norm. During the stay at home period, maintaining your salon/spa culture and connectedness became more essential than ever. For owners and employees, just being able to see and interact with team members provided some semblance of normalcy. Now that all but a few areas have reopened, the quest…
Read More

Categories: Leadership , Staff Retention

Six Ways to Control & Increase Salon/Spa Cash Flow

June 14, 2020 | By Neil Ducoff | No Comments

Most states have cleared salons and spas to reopen. Michigan reopens June 15th. New Jersey reopens June 22nd. Hopefully, PA, NY, OR and the rest of California will receive reopening dates soon.

After months of anxiety over unemployment, PPP and EIDL loans, and figuring out reopening restrictions and protocols, salons and spas are finally seeing cash flowing in rather than just out.

So, is it finally time to breathe a sigh of relief? Unfortunately, not just yet.

In addition to safety protocols, many states have mandated social distancing and occupancy restrictions. Many states are 50% occupancy for salons. Vermont salons are limited to just 25%.

FACT: You cannot pay 100% of your payroll and operating expenses running at 50% or less capacity. Add sanitizing protocols, PPE and increased laundry costs, and your cash flow is tighter than ever.

From the onset of the COVID-19 crisis and shutting down of the economy, Strategies has been urging salon and spa owners to use this rare opportunity to get a handle on cash flow.... Read More

Most states have cleared salons and spas to reopen. Michigan reopens June 15th. New Jersey reopens June 22nd. Hopefully, PA, NY, OR and the rest of California will receive reopening dates soon. After months of anxiety over unemployment, PPP and EIDL loans, and figuring out reopening restrictions and protocols, salons and spas are finally seeing cash flowing in rather than just out. So, is it finally time to breathe a…
Read More

Categories: Financial Literacy

Coping with Reopening, Delays & Setbacks in the Salon/Spa

June 8, 2020 | By Neil Ducoff | No Comments

Steve and Andrea Swanson are the owners of two Taylor Stevens Salons, one in Algonquin, IL, and a brand-new salon in Geneva, IL that they just opened last Fall.

After months of being shut down and caring for their employees as best they could, the Governor of Illinois finally gave salons permission to reopen on June 1st. Steve, Andrea and their stylist daughter, Taylor, were ecstatic.

They began prepping both salons to reopen. Restocked the Aveda shelves, rearranged furniture and stations for social distancing, prepared PPE supplies, and practiced safety protocols.

After two months of “stay at home,” dealing with unemployment, landlords, slashing costs, securing PPP and EIDL loans, and watching their two locations and livelihoods slowly wither away, reopening day finally arrived.

... Read More

Steve and Andrea Swanson are the owners of two Taylor Stevens Salons, one in Algonquin, IL, and a brand-new salon in Geneva, IL that they just opened last Fall. After months of being shut down and caring for their employees as best they could, the Governor of Illinois finally gave salons permission to reopen on June 1st. Steve, Andrea and their stylist daughter, Taylor, were ecstatic. They began prepping both…
Read More

Categories: Leadership

A Statement on Black Lives Matter

June 6, 2020 | By Eric Ducoff | No Comments

We want to make a difference…starting with ourselves.

Recent events have shone a bright light on the critical need to banish racism, violence and any/all shortcomings of opportunity for the Black community. These events have also shone a bright light on Strategies’ part in this mission, as well.

We have not done enough to understand and support the unique challenges that Black entrepreneurs face compared to others. But we are committed to learn, and to adjust our practices to support them through these challenges to the best of our ability.

We will also be looking inward to ensure all policies, practices and opportunities within our organization are diversified and free of racism. We know we can do better at this, because we have not put in the effort to ensure that we are not.

The same holds true for our role in our community. We can do better.

The lesson we have learned with Black Lives Matter is that change has to begin with each and every one of us. We must listen and learn, so that we are better prepared to offer our support to those that desperately need it…as equals.... Read More

We want to make a difference…starting with ourselves. Recent events have shone a bright light on the critical need to banish racism, violence and any/all shortcomings of opportunity for the Black community. These events have also shone a bright light on Strategies’ part in this mission, as well. We have not done enough to understand and support the unique challenges that Black entrepreneurs face compared to others. But we are committed…
Read More

Categories: Uncategorized

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