Salon & Spa Critical Numbers: It’s About Incremental Gains

October 2, 2022 | By Neil Ducoff | No Comments

There are unique differences in the critical numbers between salons, spas, massage, medspa, nails, lash extensions and other related companies. We understand that the dynamics of small companies doing a few hundred thousand dollars a year is different than those in the multi-million dollar category. FACT: Critical numbers, Balance Sheets and Profit and Loss Statements tell the truth about the health and performance of any company. For all business owners,…
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Categories: Financial Literacy

When You Want It Bad Enough

October 1, 2022 | By Neil Ducoff | No Comments

Everything changes when you want it bad enough. It doesn’t matter if it’s advancing in your career, starting and growing your own business, achieving a once unthinkable goal, or mastering new skills and abilities. When you want it bad enough, it exists with absolute clarity in your mind. When you want it bad enough, the path reveals itself. And when the path is uncertain or brutally challenging, you push forward…
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Categories: Business Builders , Leadership , Monday Morning Wake-Up , No-Compromise Leadership

When Salon & Spa Employees Choose to Leave

September 25, 2022 | By Neil Ducoff | 3 Comments

When service providers decide to quit a salon/spa, it is anything but, “Go gently into that good night.” All too often, the process plays out with clandestine plotting and close teammates swearing secrecy. The easy part is quitting the salon/spa. The difficult part is figuring out how to get the clients they serviced to follow them to a new location. The presumption is that all clients that requested them “belong…
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Categories: Leadership , Monday Morning Wake-Up , No-Compromise Leadership , Staff Retention , Team-Based Pay

How to Control Your Time Bandits

September 16, 2022 | By Neil Ducoff | No Comments

You work hard all day on a bunch of stuff. There are emails, phone calls, tasks, interruptions – and the fires that would burn out of control had you hesitated to step in. You have busy days, but what meaningful work do you truly accomplish? How much progress do you make on those gotta-do projects scattered all over your plate? FACT: Being “busy” does not translate into being productive and…
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Categories: Leadership , Monday Morning Wake-Up , No-Compromise Leadership , Productivity

The Super Duo: Salon & Spa Systems and Culture

September 9, 2022 | By Neil Ducoff | No Comments

A salon/spa owner is sharing how her team works together to achieve the company’s monthly service and retail goal. One puzzled owner responds, “How do you get them to do that?” The scenario is always the same when owners share how their team is always on time for huddle, consistently achieves high prebook rates, follows customer scripts and other essential salon/spa systems. Owners will always ask, “How do you get…
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Categories: Leadership

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