Happy Birthday Strategies! 28 Years of Growing Great Salons/Spas

September 13, 2021 | By Neil Ducoff | 10 Comments

When I founded Strategies, my vision was to publish Strategies Magazine and build a seminar/coaching company for the salon/spa industry. The first issue of Strategies Magazine was published in January 1994. I loved my 16-page, no advertising, magazine. When I started Strategies, no one knew about the internet, had a website, or had any clue what an e-mail address was. December 2007, fourteen years and 168 monthly issues later, we…
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Categories: Leadership , Monday Morning Wake-Up

Salon/Spa Owner’s Guide to Getting the NOT FUN Stuff Done

September 5, 2021 | By Neil Ducoff | 2 Comments

Wouldn’t it be awesome if every aspect of salon/spa ownership was outrageously fun to do? The truth is, the duties and responsibilities of being an owner are not all fun and games. Some can be downright stressful and do severe damage to the business. FACT: As an owner, you have your own unique strengths and weaknesses. It’s how you leverage your strengths and overcome your weaknesses, that determines your success…
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Categories: Leadership

Stop Over-Complicating Credit Card Fees in Your Salon/Spa

August 30, 2021 | By Neil Ducoff | 2 Comments

Yes, credit card processing fees suck. So do utility bills, rent, insurance, and all the other expense line items on your Profit & Loss Statement. Credit card processing fees are one of those line items. FACT 1: Credit card processing fees are a cost of doing business. FACT 2: The global economy has been moving to cashless at a rapid pace.   Cashless is a reality — not a trend. According…
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Categories: Financial Literacy

When Salon/Spa Ownership Sucks the Life Out of You … And How to Prevent It

August 22, 2021 | By Neil Ducoff | 5 Comments

I just read a Facebook post from a salon owner saying that, after almost four decades in business, he was closing his salon. He said, “I had enough … I quit.” It breaks my heart to hear when an owner decides to close his or her business. Here’s why: The period leading up to the decision to close is pure agony. Making the decision public can crush self-esteem. The pain…
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Categories: Leadership

Salon/Spa Front Desk Staff: Don’t Talk “Team” and Treat Them as Something Less

August 16, 2021 | By Neil Ducoff | No Comments

In last week’s blog post, “Why Retailing Must Be a Team Sport,” I listed a bunch of responses to the question, “Who gets the retail commission on walk-in retail sales?” The one response that smacked me in my “culture reflects leadership” brain was, “Hire a receptionist and pay zero commission.” First, the days of a “receptionist” disappeared decades ago. Working at the front desk as a guest services provider is…
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Categories: Teamwork

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