7 Steps to Understanding & Navigating Confrontation in the Salon/Spa

October 23, 2021 | By Neil Ducoff | No Comments

Ever encounter a leader wandering around like a mad dog looking for confrontation? Chances are, you haven’t. And if you did, why would you even tolerate, or allow yourself to be subjected to, such demeaning and abusive behavior? Confrontation isn’t something that well-intended owners seek out. It doesn’t matter if you’re on the delivering or receiving end, there’s nothing about confrontation that feels good. FACT: Confrontation is something that all…
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Categories: Information Flow , Leadership

Service Consistency Defines Your Salon/Spa Brand

October 17, 2021 | By Neil Ducoff | No Comments

In a service business, consistency is beautiful to behold. It’s what makes great companies truly great. It’s about your salon/spa’s commitment to getting it right not some of the time – but all of the time. Consistency is also one of those quests worthy of the quote, “Careful what you wish for.” Going for consistency means that, as a leader, you are prepared to do what others will not. You…
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Categories: Information Flow , Leadership

Do You Know Your Salon/Spa’s Current Net Profit? If Not — Why Not?

October 11, 2021 | By Neil Ducoff | No Comments

In business, you play to win. But winning has nothing to do with how busy your salon/spa is. Winning in business is about creating Net Profit — what’s left after all expenses are paid. To know if you’re winning, you must keep score. That means reading and understanding your Profit & Loss Statement — and doing it no less than every month. So … if your Profit & Loss Statement…
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Categories: Financial Literacy , Profitability

Work/Life Balance: How to Get Control of Your Time and Have a Life

October 4, 2021 | By Neil Ducoff | 2 Comments

Every salon/spa owner wants to get things done. But getting things done means getting control of your time. But what about having a life? Is it even possible to get things done AND still have a work/life balance? The answer is a major YES! Getting things done means making progress. It means accomplishment. Heck, getting things done just feels good. So why is getting things done such a challenge? I’m…
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Categories: Leadership , Time Management

What it Really Takes to Get Your Salon/Spa Team on the Same Page

September 26, 2021 | By Neil Ducoff | No Comments

“We need to get everyone on the same page.” It’s a good bet that you either said or thought this statement. But the big question is how often do you say it or think it? What conditions create the urgency to get your team on the same page? Conditions typically center on inconsistency in the execution of tasks, productivity issues, poorly defined expectations, conflicting agendas, indifference, and general performance frustration.…
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Categories: Leadership , Teamwork

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