Having the Courage to Implement Long-Overdue Change

June 1, 2020 | By Neil Ducoff | No Comments

Last week’s blog post was about the importance of “resilience” the ability to become strong, healthy, or successful again after something bad happens.

This week, I write about the “courage” to implement long-overdue change.

As the reopening begins, my biggest fear is that many salons and spas will reopen with the same flawed systems they shut down with. Throughout this crisis, I’ve been saying, “If your business wasn’t in good shape at shut down, it’s going to be tough when you reopen.”

Reopening and getting your business financially healthy requires a heck of a lot more than getting employees back on payroll, implementing safety protocols and rescheduling clients.

A house must be built on a solid foundation. If the foundation is weak, floors will sag, walls will crack, and the house will be unsafe. Simply put, if the foundation is weak, everything it supports is compromised.... Read More

Last week’s blog post was about the importance of “resilience” — the ability to become strong, healthy, or successful again after something bad happens. This week, I write about the “courage” to implement long-overdue change. As the reopening begins, my biggest fear is that many salons and spas will reopen with the same flawed systems they shut down with. Throughout this crisis, I’ve been saying, “If your business wasn’t in…
Read More

Categories: Leadership , Uncategorized

A Time for Resilience

May 24, 2020 | By Neil Ducoff | 12 Comments

A short personal story

On June 7, 2017, I was hit by a van while on a training ride. I spent 20 days in the hospital, had surgery to fix a fractured left hip socket, broken ribs, and lots of high-quality bruises. Never before had I experienced such incredible pain.

Hell yes, I was angry that a distracted driver made me another “cyclist hit by vehicle” statistic. I also knew that anger and being a “victim” wouldn’t get me out of that hospital bed and walking again. That’s when my focus shifted to recovery and getting back on my bike.

That summer was brutally tough. I worked with my physical therapist and gradually regained my strength. That Labor Day, with my surgeon’s permission, and balancing help from Joanne, I got on my bike trainer and lightly pedaled. It was a small victory that felt hugely wonderful.

Four months after the accident, on October 1st, I did my first ride outside. Words can’t describe the many emotions I felt during that short ride.... Read More

A short personal story On June 7, 2017, I was hit by a van while on a training ride. I spent 20 days in the hospital, had surgery to fix a fractured left hip socket, broken ribs, and lots of high-quality bruises. Never before had I experienced such incredible pain. Hell yes, I was angry that a distracted driver made me another “cyclist hit by vehicle” statistic. I also knew…
Read More

Categories: Leadership

My Concern for the Reopening of Salons/Spas

May 18, 2020 | By Neil Ducoff | 8 Comments

First, some background…

My passion is for business and the leadership and systems that make a business productive and profitable.

I believe in transparency, shared accountability and the unlimited potential of a team-based culture.

The salon/spa industry has been the focus of my career for over 50 years. My track record, and the 26+ year track record of Strategies, of helping owners build the companies, cultures and profitability they never thought possible, is impeccable.

I’m sharing all the above not to boast, but to get your attention and to understand what I need to share…because I believe this may be the most important blog post I’ve ever written.

FACT: Salons and spas are historically known for their lack of profitability and high employee turnover.

Fast forward to today

Since mid-February, our industry and economy has been shaken to its core by COVID-19. All previous national crises and recessions pale in comparison. Never before have all non-essential businesses been ordered to close for a month or more. Never before have such massive federal loans and relief funds been poured into small businesses and individuals.... Read More

First, some background… My passion is for business and the leadership and systems that make a business productive and profitable. I believe in transparency, shared accountability and the unlimited potential of a team-based culture. The salon/spa industry has been the focus of my career for over 50 years. My track record, and the 26+ year track record of Strategies, of helping owners build the companies, cultures and profitability they never…
Read More

Categories: Coronavirus , Leadership , Team-Based Pay

Two Salon Owners Share Their Reopening Experiences

May 10, 2020 | By Neil Ducoff | 2 Comments

These are truly surreal times we’re going through — and the ride appears far from over.

The good news is that all but a few states are relaxing “stay at home” orders and allowing businesses, including salons and spas, to reopen.

Overnight, the conversation shifted from PPP forgiveness to reopening safety protocols.

Today, the big question is: What exactly is it like to reopen your salon/spa?

To answer that question, I interviewed Andrea Birst, owner of Glance Spa & Salon, located in Bismarck, ND.

In addition to winning the Team-Based Pay Business of the Year Award in 2017, Andrea became a Certified Strategies Coach in 2018.

Neil: You reopened on May 1st. What was that like?

Andrea: I was surprised at the overwhelming feelings of emotion I had, and still do. Transitioning from home life and taking care of three kids to going back to work isn’t like flipping a light switch. We were told we could reopen on April 28th and it became a mad dash to prepare the salon/spa.... Read More

These are truly surreal times we’re going through — and the ride appears far from over. The good news is that all but a few states are relaxing “stay at home” orders and allowing businesses, including salons and spas, to reopen. Overnight, the conversation shifted from PPP forgiveness to reopening safety protocols. Today, the big question is: What exactly is it like to reopen your salon/spa? To answer that question,…
Read More

Categories: Coronavirus , Leadership

When You’re Stuck in Information Overload

May 3, 2020 | By Neil Ducoff | 11 Comments

It’s hard to believe that it’s already May 4th. Seems like just yesterday it was April 1st.

For each and every one of us, this COVID-19 crisis has been like a high-speed problem-solving race through a seemingly endless maze of unknowns.

As business owners, we get up each day and start digging for answers. Wouldn’t it be nice if this pandemic was like playing Survivor? Just find that hidden Immunity Idol and be saved. Surviving this crisis is no game. Our businesses are threatened. Livelihoods are at stake.

To say it’s been stressful is a massive understatement.

At Strategies, our days are consumed with helping owners and coaching clients. We’re monitoring our Facebook discussion groups. We’re doing weekly Town Hall Meetings. We understand the mounting frustration. We all want this crisis to be over with.

Michell Bartlein is the owner of Savoye Salon Spa in Green Bay, WI, a Team-Based Pay Award Winner, and on her way to becoming a Strategies coach.... Read More

It’s hard to believe that it’s already May 4th. Seems like just yesterday it was April 1st. For each and every one of us, this COVID-19 crisis has been like a high-speed problem-solving race through a seemingly endless maze of unknowns. As business owners, we get up each day and start digging for answers. Wouldn’t it be nice if this pandemic was like playing Survivor? Just find that hidden Immunity…
Read More

Categories: Leadership

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