Blog

Surprise! There just aren't enough hours in the day to accomplish everything that needs to get done. But you already knew that. Like virtually... Read More

Being the leader of a business pretty much means that you live in a perpetual pressure cooker. You've got stuff coming at you from all sides... Read More

These days, terms like "brand promise," "exceeding customer expectations" and "the customer is always right" are so... Read More

When you say that your company is "the best," it means that it has little or no tolerance for anything that's done below standard.... Read More

You're getting ready to do a performance evaluation with a key employee. There have been behavior and performance issues that have surfaced a... Read More

Yes, the economy has become a seriously hot topic. And all the suggestions on how to survive the recession we're in are not only valid, they are... Read More

Lately, it seems that the two questions I'm being asked most are: How do I figure out what my business is worth, and can you help me create an... Read More

It happens to all leaders. You are or have become friends with an employee. (Or, to make matters more sensitive, the employee may be a relative.)... Read More

When I first became involved with the salon and spa industry, many times I would hear how "recession proof" the industry was. "People... Read More

This is a tough question for many entrepreneurial leaders. Chances are, you started your own business to be captain of your own ship - to do it your... Read More