Blog
Simple systems drive customer loyalty
A quick Neilism: "Systems set leaders free." If you want consistency in customer service, satisfaction and retention, you must use systems.... Read More
Salon/Spa Behavior First - Numbers Second
In business, numbers are used to set targets and measure performance. You use business and industry benchmarks to compare how your business stacks up... Read More
Employees quit leaders not companies
Yeah, this is going to be one of those tough to read Wake-Ups. From the calls we've been getting at Strategies, it seems like the employee... Read More
The economy is NOT an excuse
July was a month of non-stop travel for presentations and seminars. From the PBA Combat Compensation Learning Lounge in Las Vegas, a keynote... Read More
How to get more done in less time
Surprise! There just aren't enough hours in the day to accomplish everything that needs to get done. But you already knew that. Like virtually... Read More
Gotta take care of you
Being the leader of a business pretty much means that you live in a perpetual pressure cooker. You've got stuff coming at you from all sides... Read More
Are you keeping your promise to the customer?
These days, terms like "brand promise," "exceeding customer expectations" and "the customer is always right" are so... Read More
You want to be the best - but will you do the work?
When you say that your company is "the best," it means that it has little or no tolerance for anything that's done below standard.... Read More
Tuff Stuff: Leave nothing unsaid
You're getting ready to do a performance evaluation with a key employee. There have been behavior and performance issues that have surfaced a... Read More
URGENT: Mount your own economic offensive
Yes, the economy has become a seriously hot topic. And all the suggestions on how to survive the recession we're in are not only valid, they are... Read More
When personal relationships compromise leadership thinking
It happens to all leaders. You are or have become friends with an employee. (Or, to make matters more sensitive, the employee may be a relative.)... Read More