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The Wacky World of Salon/Spa Employee Pay Expectations

As all salon/spa owners know, managing employees is an ongoing and challenging responsibility. In this blog post, we break down how to navigate the wacky world of employee pay expectations. Read More

Salon & Spa Critical Numbers: It’s About Incremental Gains

You’re either working on improving your critical numbers, making your Balance Sheet look healthier, and creating more net profit on your Profit and Loss Statement or accepting status quo. Read More

When You Want It Bad Enough

It doesn't matter if it's growing your own salon/spa business or achieving a once unthinkable goal, when you want it bad enough, the path reveals itself. Read More

When Salon & Spa Employees Choose to Leave

When service providers decide to quit a salon/spa, it is anything but, "Go gently into that good night."All too often, the process plays out... Read More

How to Control Your Time Bandits

As a salon or spa owner, you work hard all day on a bunch of stuff. There are emails, phone calls, tasks, interruptions – and the fires that would burn out of control had you hesitate to step in. Read More

The Super Duo: Salon & Spa Systems and Culture

What’s the difference between a salon/spa that operates like a well-oiled machine and is able to implement major change and those that struggle? The answer comes down to a company’s ability to dial in the super duo of systems and culture. Read More

Understanding Salon & Spa Pay for Time Worked

Navigating the do's and don'ts of labor law regulations seems to get more and more confusing every year. In this blog post, you'll get a crash course on what is compensated time in the salon/spa. You'll also learn how to pay service providers that are also your in-salon educators. Read More

Salon & Spa Meetings & Education: Mandatory or Optional?

Discover why meetings and education are essential and MANDATORY for salon/spa culture building, teamwork and business growth. Read More

How to Use Information Flow to Maximize Customer Loyalty

The challenge of delivering consistently high levels of customer loyalty and retention is the subjective nature of exactly what customer loyalty is... Read More

The Dirty Truth About Salon & Spa Service Payroll Costs

The benchmark for service payroll is 30-35 percent of total revenue. If you think that's the same as 30-35 percent commission, you need to read this. Read More

Salon & Spa Performance Reviews: Addressing the tough stuff

You're getting ready to do a performance evaluation with a key service provider. There have been behavior and performance issues that you had... Read More