Blog
“Happiness" Is No Discounts for Prebooking
A coaching client asked if she should discount to encourage prebooking. Our answer: treat it as an occasional marketing effort, never an ongoing practice. Here is why. Read More
Salon/Spa Owners: Is This Your Best Work?
"Is this the best you can do?" A lesson from Henry Kissinger's speechwriter for salon and spa owners who settle for good enough. Read More
Are You Prepared for Serious Salon/Spa Growth?
Multiple locations or one extraordinary one, every owner has a vision. What it takes to be ready for serious salon or spa growth before you go for it. Read More
ERC May Not Be All Free Money
The Employee Retention Credit is a refundable tax credit for keeping staff employed. What salon and spa owners should understand before they file an adjusted return. Read More
10 Characteristics of a Successful Salon/Spa Business
What makes a salon or spa successful has not changed, it has become non-negotiable. Grade your business 1 to 10 on each of these 10 characteristics. Read More
How to Fix Professional Salon/Spa Retailing
A salon or spa can generate a quarter of its total revenue in retail. Why service providers resist selling professional products, and how to fix retailing for good. Read More
Are You Creating the Very Outcomes You Fear?
Redoing displays, refolding towels, rewriting everyone's work. How micromanaging creates the very problems salon and spa owners fear, and how to let go. Read More
When Your Salon/Spa Leadership Mojo Works Against You — And What to do About it
Vision, ambition, accountability, emotion and some fear: that is your leadership mojo. Here is how to tell when it is working against you as a salon or spa owner, and what to do. Read More
Teamwork is “WE” Work
Most salons and spas set individual goals and never share a company goal. 6 ways to get the whole team working toward one number. Read More
Why Salon/Spa Profit Matters
Profit does not mean cash in the bank, and you can be profitable and broke. Why profit still matters in a salon or spa and how to fight for it. Read More
It’s The Most Awesome Salon/Spa Financial Report Ever
One financial report tells you how healthy your salon or spa is, whether it is getting healthier, and whether it needs life support. Why the Balance Sheet deserves your attention. Read More