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Education

The Enemy Called Perfection: Empowering Team

March 11th, 2024 | 11:00 AM - 2:00 PM EST

How many half-done projects or abandoned systems do you have sitting on your to-do list because you tried to do them all yourself — or were unable to delegate them to your talented team members? Register now and learn to break free from perfectionism, empower your team, and set the stage for innovation and growth at your company. 

What Does the Future Look Like to You?

April 15th, 2024 | 11:00 AM - 2:00 PM EST

Designed for salon, spa, and medspa owners and their teams, this month's Onlive is all about planning for the future and providing a roadmap for practical goal setting for your business.

Transformation Triangle Deep Dive

May 13th, 2024 | 11:00 AM - 2:00 PM EST

This online training for salon, spa, and medspa owners will deep dive into the Transformation Triangle: experiences, actions, and results. You’ll discover the impact of genuine, authentic connections and how they are the driving force behind successful business outcomes.

Safe Cultures: Part 1 of the Safety, Belonging, Purpose Series

June 10th, 2024 | 11:00 AM - 2:00 PM EST

Does everyone on your team feel nurtured, safe, and seen? Whether you're building a culture from scratch or revamping your existing one, this Onlive is going to guide you through it, ensuring your team members understand and THRIVE within the cultural framework. 

This online training is all about forming meaningful connections within your salon, spa, or medspa and creating a sense of ownership and camaraderie amongst your team. We’ll discuss how you can foster team connection through impactful meetings, personalized one-on-ones, and inclusive broadband.

Join us in the journey of creating truly connected teams, where every individual feels valued, engaged, and integral to the shared success of your business.

When you want to grow your career, do you wait, hope, or act? This dynamic training will help you break free from the waiting and hoping game and dive into proactive strategies for your career growth. We’ll take a closer look at some actions and behaviors you can do now that will have an immediate impact on your career journey and team dynamic.

Cancellations and No-Shows: What Part Do YOU Play?

September 9th, 2024 | 11:00 AM - 3:00 PM EST

Join us for this online training where we debunk the common misconception around pre-booking and the subsequent surge in cancellations and no-shows. Don't settle for the belief that it's just the way things are these days – discover the role you play in educating clients about the importance of honoring the most valuable and delicate resource in our business: time. Armed with practical tools, we'll guide you in creating an environment where cancellations and no-shows are the exception, not the norm. 

Burnout Bypass

October 14th, 2024 | 11:00 AM - 2:00 PM EST

Join this online training to learn the secrets to sidestepping burnout where we dissect the causes affecting owners, service providers, team members, and guest care. Explore proactive strategies to stop these causes in their tracks and implement plans that safeguard against burnout.

Online Seminar

Guest Care Academy

October 20th, 2024 - October 22nd, 2024

We are working hard to finalize the descriptions for our 2024 events. Check back soon!

Online Seminar

Salon/Spa Manager's Course

November 17th, 2024 - November 19th, 2024

This three-day manager/leadership course is all about training managers to perform their jobs at a higher level.

Today’s salon/spa manager must have the same skills, knowledge and commitment as the owner to growing the business. With all the daily challenges and distractions, this is no small task. Hours must be monitored and filled. Interviews must be conducted. Goals must be communicated to staff. The list of expectations and responsibilities goes on and on – but how prepared are your managers to meet them?

Turn Weakest Moments into Strongest Wins

November 18th, 2024 | 11:00 AM - 2:00 PM EST

Join us for this online training where we’ll redefine self-care by embracing the wisdom found in failure. We’ll explore the attitudes and behaviors within our companies, challenging defeatist mindsets that may hinder team progress. Join us in reshaping the narrative of failure and seizing every opportunity to transform the weakest moments into the strongest wins.

Tech Corner

December 9th, 2024 | 11:00 AM - 2:00 PM EST

Join us as we bring in experts from industry-leading point-of-sale software companies to emphasize the pivotal role of reporting and guide you in selecting software that aligns seamlessly with your business goals. From decoding the importance of accurate data to exploring the latest industry tech trends, you don’t want to miss this opportunity to set your company up for a successful 2025.

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