Blog

Leadership is about people. Here are the 12 characteristics that mark a great salon or spa employee, and what to look for when you hire and coach. Read More

It is hard to be on your leadership game every day, and no one is. 5 strategies for salon and spa owners to maintain leadership strength through the fires. Read More

"I don't care about the numbers, I just want to do my work." Here is where a salon or spa's revenue really goes, explained so every service provider understands it. Read More

Your salon or spa is an investment first. How to think about what the business is worth, and what builds value beyond creating a job for yourself. Read More

The Team-Based Pay community shared what they love most about working in a Team-Based salon, spa, medspa, barbershop or lash studio. See the winning videos. Read More

Falling short of goal drains a team, and lowering the goal only reinforces lackluster effort. How salon and spa owners get 100% team effort behind one company goal. Read More

No one owns the client. Clients give loyalty to those who earn it. Why the "my clients" mindset in commission salons holds the business back, and what to build instead. Read More

Whatever dream made you a salon or spa owner, building a great company, leading a great team, or earning your freedom, here is why you hold onto it. Read More

You want great service, teamwork, productivity, retention and prebooking. When they are missing, the fix is a system, and here is how to tell which one is broken. Read More

Customer loyalty starts with leadership and runs through every role in the salon or spa. How far down does accountability go in your business? Here is how to make it everyone's. Read More