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Everyone is Accountable for Salon & Spa Customer Loyalty

Everyone is accountable for customer loyalty.Everyone.No-compromise.Yes, customer loyalty begins with leadership and that’s where the problem can... Read More

“Happiness" Is No Discounts for Prebooking

A Strategies coaching client recently asked, “Do you recommend offering a discount to encourage clients to prebook their next appointment?”The short... Read More

Salon/Spa Owners: Is This Your Best Work?

This blog post dives into what it takes to not only do your best work as a salon/spa leader but to unleash the untapped potential of every team member. Read More

Are You Prepared for Serious Salon/Spa Growth?

Every salon/spa owner has that special vision of the company he or she wants to build.Some envision grand multiple locations that are systemized,... Read More

ERC May Not Be All Free Money

If you’re one of the many salons and spas applying for the Employee Retention Credit (ERC), don’t be fooled into thinking ERC, like PPP, is all free money. Read More

Ten Characteristics of a Successful Salon/Spa Business

For salon/spa owners, the past two years sure feel like everything to run a successful business has changed.What hasn't changed are the... Read More

How to Fix Professional Salon/Spa Retailing

Are your salon/spa's retail sales less than 10% of total revenues? Want to DOUBLE those numbers? Here are seven tips to reinvent your salon/spa retail game. Read More

Are You Creating the Very Outcomes You Fear?

As the leader/owner of your salon/spa, the need for “everything” to be done a certain way is micromanaging in its purest form.It means getting... Read More

When Your Salon/Spa Leadership Mojo Works Against You — And What to do About it

As a salon/spa owner, when your leadership mojo is dialed in … you’re unstoppable. But when it's out of whack … it works against you. In this blog post, we take a very deep dive into the four things you can do to control your leadership mojo — and do so in ways that produce dynamic growth. Read More

The Dirty Truth about Salon/Spa Service Payroll Costs

For most commission-based salon/spa owners, payroll is a “set and forget it" expense. They pick a rate that hopefully will allow for profit … and payroll is set on autopilot. In this blog post, we expose the dirty truth about salon/spa service payroll costs, what you need to understand, and what to do about it. Read More

Teamwork is “WE” Work

True teamwork and the ability to focus on salon/spa monthly goals cannot occur if the owner's and leader's focus is on setting and tracking individual goals. Here are six tips to get you started. Read More