Salon/Spa Leadership IS …
Experts define leadership as a long what to do list. The only connection between leadership and a black belt ninja is discipline. What that means for salon and spa owners.
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Business advice for salon, spa and medspa owners. Profit, leadership, Team-Based Pay and the work of running your company.
Keep Your Information Flow Flowing
Information flow in salons and spas is often slow, inconsistent or missing, and the cost is missed opportunities and lost team effort. How to keep it flowing.
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Why You Must be Impatient for Profit and Patient for Growth
The relentless pursuit of growth can kill a salon or spa. Why profit comes first, and how owners who chase revenue and expansion end up in dire straits.
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A Season for Gratitude
After two years of Covid chaos, a holiday note from the owner of an employee based company to the salon and spa owners we coach, celebrate and push.
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Are You Fulfilling These Salon/Spa Owner Responsibilities?
About 20% of startups fail in year 1 and half within 5 years. The owner responsibilities that keep a salon or spa out of those numbers, beyond technical skill and customer service.
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If You Want a Salon/Spa Team — Pay Team
Every owner wants teamwork and everyone on the same page. The accepted way of paying in salons and spas works against that. Here is the different way.
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Are You Checking ALL the Salon/Spa Leadership Boxes?
A growth plan, a cash flow plan, critical numbers, a trained team. The checklist of what salon and spa leadership covers, and where owners tend to leave gaps.
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7 Steps to Understanding & Navigating Confrontation in the Salon/Spa
No well intended owner seeks out confrontation, and leaders have to handle it. 7 steps for salon and spa owners to understand and work through confrontation.
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Service Consistency Defines Your Salon/Spa Brand
Consistency means getting it right all of the time, and it takes a leader prepared to do what others will not. Why consistency is the brand in a service business.
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Do You Know Your Salon/Spa's Current Net Profit? If Not — Why Not?
Winning in business is about net profit, and knowing it means reading your Profit & Loss Statement every month. Why so many salon and spa owners cannot answer this question.
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Work/Life Balance: How to Get Control of Your Time and Have a Life
Can you get things done and still have a life? Yes. How salon and spa owners take control of their time and make progress without giving up a life outside the business.
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