Is Your Salon or Spa FIVE STAR or Something Less?
A Five Star rating is a commitment by the whole team to deliver the best every time, all the time. A checkup for salon and spa owners, plus the ultimate team meeting to run.
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Business advice for salon, spa and medspa owners. Profit, leadership, Team-Based Pay and the work of running your company.
How to Successfully Navigate High Inflation — and Possible Recession
Supply shortages, high gas prices and the highest inflation in decades. What salon and spa owners can do now to protect pricing, payroll and cash.
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12 Characteristics of a Great Salon/Spa Employee
Leadership is about people. Here are the 12 characteristics that mark a great salon or spa employee, and what to look for when you hire and coach.
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Five Strategies to Maintain Your Leadership Strength
It is hard to be on your leadership game every day, and no one is. 5 strategies for salon and spa owners to maintain leadership strength through the fires.
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Where the Money REALLY Goes in a Salon or Spa
"I don't care about the numbers, I just want to do my work." Here is where a salon or spa's revenue really goes, explained so every service provider understands it.
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How Much is Your Salon or Spa Worth?
Your salon or spa is an investment first. How to think about what the business is worth, and what builds value beyond creating a job for yourself.
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"Why I ❤️ Team-Based Pay" Video Contest Winners
The Team-Based Pay community shared what they love most about working in a Team-Based salon, spa, medspa, barbershop or lash studio. See the winning videos.
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It Takes 100%+ Team Effort To Hit Salon/Spa Goal
Falling short of goal drains a team, and lowering the goal only reinforces lackluster effort. How salon and spa owners get 100% team effort behind one company goal.
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Who Owns the Salon/Spa Client?
No one owns the client. Clients give loyalty to those who earn it. Why the "my clients" mindset in commission salons holds the business back, and what to build instead.
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The Heart of a Salon or Spa Owner
Whatever dream made you a salon or spa owner, building a great company, leading a great team, or earning your freedom, here is why you hold onto it.
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Consequences Don’t Fix Missing or Broken Salon/Spa Systems
You want great service, teamwork, productivity, retention and prebooking. When they are missing, the fix is a system, and here is how to tell which one is broken.
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