Everyone is Accountable for Salon & Spa Customer Loyalty
Customer loyalty starts with leadership and runs through every role in the salon or spa. How far down does accountability go in your business? Here is how to make it everyone's.
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Business advice for salon, spa and medspa owners. Profit, leadership, Team-Based Pay and the work of running your company.
“Happiness" Is No Discounts for Prebooking
A coaching client asked if she should discount to encourage prebooking. Our answer: treat it as an occasional marketing effort, never an ongoing practice. Here is why.
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Salon/Spa Owners: Is This Your Best Work?
"Is this the best you can do?" A lesson from Henry Kissinger's speechwriter for salon and spa owners who settle for good enough.
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Are You Prepared for Serious Salon/Spa Growth?
Multiple locations or one extraordinary one, every owner has a vision. What it takes to be ready for serious salon or spa growth before you go for it.
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ERC May Not Be All Free Money
The Employee Retention Credit is a refundable tax credit for keeping staff employed. What salon and spa owners should understand before they file an adjusted return.
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10 Characteristics of a Successful Salon/Spa Business
What makes a salon or spa successful has not changed, it has become non-negotiable. Grade your business 1 to 10 on each of these 10 characteristics.
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How to Fix Professional Salon/Spa Retailing
A salon or spa can generate a quarter of its total revenue in retail. Why service providers resist selling professional products, and how to fix retailing for good.
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Are You Creating the Very Outcomes You Fear?
Redoing displays, refolding towels, rewriting everyone's work. How micromanaging creates the very problems salon and spa owners fear, and how to let go.
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When Your Salon/Spa Leadership Mojo Works Against You — And What to do About it
Vision, ambition, accountability, emotion and some fear: that is your leadership mojo. Here is how to tell when it is working against you as a salon or spa owner, and what to do.
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Teamwork is “WE” Work
Most salons and spas set individual goals and never share a company goal. 6 ways to get the whole team working toward one number.
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Why Salon/Spa Profit Matters
Profit does not mean cash in the bank, and you can be profitable and broke. Why profit still matters in a salon or spa and how to fight for it.
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