What it Really Takes to Get Your Salon/Spa Team on the Same Page
"We need to get everyone on the same page." The conditions behind that statement, inconsistency, unclear expectations and indifference, and what fixes each one.
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Business advice for salon, spa and medspa owners. Profit, leadership, Team-Based Pay and the work of running your company.
Salon/Spa Compensation: It’s Time to Look Beyond an Individual’s “Numbers”
Why performance and wage reviews cause so much procrastination in salons and spas, and a more advanced approach that looks beyond one person's numbers.
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Happy Birthday Strategies! 28 Years of Growing Great Salons/Spas
Founder Neil Ducoff on 28 years of Strategies, from the first issue of Strategies Magazine in January 1994 to the coaching company it became.
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Salon/Spa Owner’s Guide to Getting the NOT FUN Stuff Done
Ownership is not all fun, and some of the duties you avoid can hurt the business. How to work your strengths and get the stressful stuff done anyway.
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Stop Over-Complicating Credit Card Fees in Your Salon/Spa
Credit card processing fees are a cost of doing business, like rent and utilities, and cashless is here to stay. How salon and spa owners should treat them on the P&L.
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When Salon/Spa Ownership Sucks the Life Out of You … And How to Prevent It
An owner closed his salon after almost 4 decades saying "I had enough." The agony before that decision, and how to catch it before it gets there.
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Salon/Spa Front Desk Staff: Don’t Talk “Team” and Treat Them as Something Less
The days of the "receptionist" are long gone. Why front desk and guest services employees deserve a real career path, and how to build one.
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Why Salon/Spa Retailing Must Be a Team Sport
Who gets retail commission on a walk in sale? The question that reveals the problem. How salons and spas sell more retail with no retail commission at all.
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Flexibility: It’s Today’s Salon/Spa Hiring & Retaining Strategy
Flexibility is not a compromise. In the tightest labor market we have seen, how salon and spa owners use flexible schedules to hire and keep service providers.
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Be a THRIVER … Not a Survivor
Business as usual ended in March 2020, and thriving takes a bold, decisive leader. What keeps salons and spas stuck in survival mode and how to get out.
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How to Implement a Major Salon/Spa Price Increase
Limited hours, high demand and a tight labor market make this the time to raise prices. A step by step approach to implementing a major salon or spa price increase.
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