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Critical Time for Critical Numbers

Every salon/spa leader needs to be on his or her game in today's business environment. Here are some get-it-done strategies to use critical numbers to play your best game Read More

You need to hear it and they're afraid to tell you

The usual conversation among leaders is about needed conversations with employees regarding behavior and performance issues. And for those... Read More

What's tolerable in good times is intolerable in bad

As we begin 2009, there are some new absolutes being thrown into the mix. First, 2009 is going be an economic rollercoaster ride as the realities of... Read More

10 No-Compromise New Year's Resolutions

As we approach the end of the year, it's a great time to re-evaluate where you've been for the past year and where and what you want your... Read More

Doesn't want to mess up her "8"

I recently spent a day with a business owner who needed some help getting her business "unstuck." All things considered, this was a... Read More

Recession throws open the window for change

In recent months I've been referring to the recession as a new and more complicated jigsaw puzzle that leaders need to figure out - and just to... Read More

In these crazy times, there is "More Than Money"

It was July 2006 and I was just leaving my office to catch a flight. Wanting a book to read on the flight, I reach for True to Yourself: Leading a... Read More

Delivering the no-compromise personal touch

I just read a news release about a small suburban Chicago retailer whose strategy is to defy the forecasts for a gloomy holiday season by delivering... Read More

When the leader steps up

These are truly uncertain times where the relentless barrage of bad economic news can rattle even the most steadfast of leaders. I'm hearing it... Read More

The Holidays: Lead your team to victory

I just completed a Podcast with John DiJulius, author of What's the Secret: To Providing a World-Class Customer Experience. The first point John... Read More

Everyone is responsible for business growth

In my new book, No-Compromise Leadership, one of my favorite Neilisms is, "If I can't sleep at night, no one sleeps at night."... Read More