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It's hard to grow dragging yesterday's debt

Debt is easy to accumulate. The simple act of turning on a light creates debt to your power company. When you purchase products to sell or materials... Read More

What don't you want following you in 2010?

Congratulations! You survived 2009. Without question, 2009 was a scary and challenging year. Other than the government, everyone put a lid on spending... Read More

It's about delivering on your promise to your customer

Seems the recent full moon has been bringing out those annoying behaviors that drive leaders crazy. I'm talking about things like lateness,... Read More

A Year of No-Compromise Leadership

It's hard to believe that it's been one year since my book, No-Compromise Leadership, was released. From the pride I felt the first time I... Read More

When long-time top performers drop

It's a reality that every leader must face. Top performers are those exceptional employees that get the work done. They're self-starters.... Read More

Leadership and creating great sculptures

Imagine taking a massive block of granite and turning it into a magnificent sculpture for all to admire. For hours you stand and stare at that granite... Read More

Countdown to December 31, 2009

2009 will be remembered as the year the rules of business changed. The year began with the economy in the throes of the worst global recession on... Read More

INDIFFERENCE: When "I don't care" infects your Salon & Spa

Every company suffers from indifference. Without question, it is the single most toxic behavior that wreaks havoc on company cultures and performance.... Read More

LEADERSHIP: To be everything (including what you're not)

If you had to describe what your role as a leader is, what would you say? What's interesting about this question is that every leader will offer... Read More

Business is really about connecting with customers

"A place where everybody knows your name." That's the famous line from the TV show Cheers. Every time Norm entered the bar, in unison,... Read More

Is it time to take back control of your company?

Companies evolve. At any given time there are forces at work that influence the speed, performance and direction of your company - not to mention your... Read More