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Why “Who Gets the Credit” Hurts Your Salon/Spa Culture

The question, “Who gets the credit?” has been part of the salon/spa business forever. As benign as it may appear, the only reason that question is even asked is to determine who gets the “commission” on the service and/or product sale. And the moment “who gets the credit” surfaces, teamwork and culture take a hit. In this week’s blog post, we pull back the curtain on the four most common challenges “who gets the credit” creates. Next, we present you with four critical questions where you want to take your company. This is seriously important information that every owner needs to understand — and take action to overcome. Read More

Your Salon/Spa Culture is Defined by Its Values

We all know certain companies that impress the heck out of us in everything they do. We admire companies for great customer service. We admire companies for their great cultures. We admire companies for how impeccably they perform. We admire companies for their financial success. But, what you’re REALLY admiring is their values-based behavior. And values-based behavior doesn't just happen. It all begins with the values established by the owner/leader. In this blog post, we pull back the curtain on the most common compromises owners and leaders make to values they expect their employees to follow. Discover how you can avoid hurling darts at the values of your salon/spa. Read More

What it Really Takes to Achieve Your Salon/Spa Vision

Does your vision for your salon/spa fire still fire you up? In this blog post, we give you six gotta-do’s to ensure that you and your team can achieve your vision. Read More

10 Reasons for Salon/Spa Owners to Stay Positive

These days, it’s tough for owners to maintain their positivity. We get it. At almost a year into this pandemic, salon/spa owners have been thrown one challenge after another. So much so, staying positive has become a task unto itself.But even in the toughest times, it’s the salon/spa owner’s positivity that keep their teams inspired, united and progressing forward. Positivity is energy. Positivity strengthens and bonds your culture. Positivity makes the unattainable attainable. Without question, positivity begins with you, the owner.In this week’s blog post, we give you TEN solid reasons for you to get and stay positive. You can do this. Read More

It’s Time to Create a Better Future for Your Salon/Spa

Ready to begin creating a better future for your salon/spa? In this blog post, we challenge you snap out of survival mode and into thrival mode. Read More

When You’re Tired of Being Relentless

FIVE things you can do right now regain your leadership mojo and find that relentless leader your salon/spa and your employees need. Read More

One Salon Owner’s Journey from the Fiery Pit of Hell to Giving Back to Those Less Fortunate

In this blog post, we share how Lisa Cochran turned her salon's $700,000+ in debt and back taxes into a profitable — debt free — company, and used that success to help women trying to rebuild their lives with a place to live. She is also a Team-Based Pay salon. Read More

10 Salon/Spa New Year’s Resolutions for 2021

In this blog post, we want to kick the new year off with hope and optimism by giving you our ten very special salon/spa New Year’s resolutions. Read More

How One Salon/Spa Did a Complete Turnaround During the Shutdown

In early 2019, Kayla was running her salon on fear and scarcity. She then decided to convert from commission to Team-Based Pay, and to gain a better understanding of her numbers. Now her teams sees what the company needs to grow, they are getting better at profitability, and are working hard to become debt free. Read More

Inside a Successful Salon/Spa Culture Shift

Completing a culture shift in your salon or spa — and getting it to stick — means changing the collective behaviors of your company. In this blog post, Mary Ann Brooks shares how she made the shift, which helped her to became debt free, offer amazing benefits, and empower her team to work hard to grow the company. Read More

Driving Salon/Spa Client Loyalty in the Days of COVID-19

Strategies definition of Client Loyalty: "The customer satisfaction business outcome is all about delivering extraordinary service, quality and... Read More