Turning Salon/Spa Net Profit into Cash
Net profit on the P&L and cash in the bank are two different numbers. Here is why salon and spa owners end up profitable and broke, and how to turn net profit into cash.
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Business advice for salon, spa and medspa owners. Profit, leadership, Team-Based Pay and the work of running your company.
10 Secrets to Managing Salon & Spa Success
Building a successful salon or spa is a rollercoaster. 10 lessons from decades of coaching owners on what the wins and the setbacks teach you.
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The Wacky World of Salon/Spa Employee Pay Expectations
Pay is emotional. Some employees expect more than their performance supports, and others undervalue themselves. How salon and spa owners set pay expectations that hold.
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Salon & Spa Critical Numbers: It’s About Incremental Gains
Critical numbers, the Balance Sheet and the P&L tell the truth about a salon, spa or medspa's health. Why small, steady gains in each number beat chasing one big jump.
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When You Want It Bad Enough
Everything changes when you want it bad enough, whether that is growing your salon or spa, hitting a goal, or mastering a new skill. Here is how clarity shows you the path.
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When Salon & Spa Employees Choose to Leave
Quitting is the easy part. The hard part for a departing service provider is getting clients to follow. What salon and spa owners should know about retention when an employee leaves.
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How to Control Your Time Bandits
Busy is not the same as productive. Here is how to find the time bandits in your day as a salon or spa owner and make progress on the projects that matter.
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The Super Duo: Salon & Spa Systems and Culture
"How do you get them to do that?" Teams that show up for huddle, prebook and follow scripts have 2 things in place: systems and a culture that supports them. Here is how they work together.
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Salon & Spa Meetings & Education: Mandatory or Optional?
Culture and team performance take leadership engagement and information flow. Our answer on whether salon and spa meetings and education should be mandatory, and why.
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How to Use Information Flow to Maximize Customer Loyalty
Customer loyalty is subjective until you define it, communicate it and train it. How salon and spa owners use information flow to deliver loyalty every visit.
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Salon & Spa Performance Reviews: Addressing the tough stuff
A key service provider, ongoing behavior issues, and a review you have been putting off. How salon and spa owners handle the hard conversation without the drama.
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