Blog

It doesn't matter if it's growing your own salon/spa business or achieving a once unthinkable goal, when you want it bad enough, the path reveals itself. Read More

When service providers decide to quit a salon/spa, it is anything but, "Go gently into that good night."All too often, the process plays out... Read More

As a salon or spa owner, you work hard all day on a bunch of stuff. There are emails, phone calls, tasks, interruptions – and the fires that would burn out of control had you hesitate to step in. Read More

What’s the difference between a salon/spa that operates like a well-oiled machine and is able to implement major change and those that struggle? The answer comes down to a company’s ability to dial in the super duo of systems and culture. Read More

Navigating the do's and don'ts of labor law regulations seems to get more and more confusing every year. In this blog post, you'll get a crash course on what is compensated time in the salon/spa. You'll also learn how to pay service providers that are also your in-salon educators. Read More

Discover why meetings and education are essential and MANDATORY for salon/spa culture building, teamwork and business growth. Read More

The challenge of delivering consistently high levels of customer loyalty and retention is the subjective nature of exactly what customer loyalty is... Read More

The benchmark for service payroll is 30-35 percent of total revenue. If you think that's the same as 30-35 percent commission, you need to read this. Read More

You're getting ready to do a performance evaluation with a key service provider. There have been behavior and performance issues that you had... Read More

No salon or spa owner sets out to be less than the best. Here are five leadership “gotta do’s” to achieve your Five Star rating. Read More