Salon & Spa Leadership: More than Written Words
Salons and spas aren’t the only businesses that struggle to get employees to consistently follow procedures, rules, read important information and vital internal communication.…
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Business advice for salon, spa and medspa owners. Profit, leadership, Team-Based Pay and the work of running your company.
Service Excellence IS Your Salon/Spa Brand
Your brand is defined by service excellence … not the products on your shelves.The simple truth is, because you’re a service business first, professional product manufacturers…
Read articleHow Navigate the Upheaval in Professional Product Retailing
Virtually every professional-only product is now available for sale on Amazon.It doesn’t matter if the manufacturers’ deal with Amazon is to buy from them and sell at salon/spa…
Read articleThe State of Salon & Spa Retailing
Professional product retailing was in its infancy in the early 1970s. The four- to six-week haircut and blow dry and the baby boomer generation were absolutely made for each…
Read articleThree Business Lessons from my Accident
This is my first Monday Morning Wake-Up since June 12th.I’ve been writing my weekly Monday Morning Wake-Up (MMWU) non-stop for over ten years.It's a responsibility that I…
Read articleHow to Be Prepared When Top Service Providers Leave
As a leader of a company, you develop relationships with your team members.They show up to work without fail for 5, 10, or 15+ years without missing a beat.You can count on…
Read articleHow to Build Trust in Your Salon or Spa
Have you ever managed people who just didn't trust one another?We hear it all too often at Strategies …The service providers don't trust the front desk to book…
Read articleThe Salon/Spa Owner’s Guide to Scaling Back Services
You've built the most beautiful salon/spa in your town.Clients love you.You are really busy — like, 12-hour days busy — and plenty of cash is flowing into the register!Great…
Read articleIs Your Salon or Spa Prepared for the Unknown?
The Unknown …Let that word sink in, because it can, and will, impact all of us at some point in our lives.At Strategies, we encounter the Unknown everyday in our coaching…
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Salon & Spa Scoreboard Mania! Inspiring Team Engagement
In last week’s blog post I stressed the importance of Financial Literacy training for employees.This week, I want to stress the importance of focusing on the total salon/spa goal…
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How to Use Information Flow to Maximize Customer Loyalty
The challenge of delivering consistently high levels of customer loyalty and retention is the subjective nature of exactly what customer loyalty is and looks like.What one…
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