Blog
How to Promote & Pay a Top Service Provider
The scenario: You have a top service provider that’s been with your salon or spa for years.This person is extremely talented, extremely busy and a... Read More
What Got Your Salon or Spa Here, Won’t Get You There
Remember the day you opened your salon/spa? You were filled with excitement and anticipation to bring your business vision to life. You were prepared... Read More
Finding Balance: People, Pay, Productivity & Profit
Salon and spa owners want to hire, grow and retain the best people … but that’s easier said than done.Owners want to pay their people the best they... Read More
Salon & Spa Leadership: More than Written Words
Salons and spas aren’t the only businesses that struggle to get employees to consistently follow procedures, rules, read important information and... Read More
Service Excellence IS Your Salon/Spa Brand
Your brand is defined by service excellence … not the products on your shelves.The simple truth is, because you’re a service business first,... Read More
How Navigate the Upheaval in Professional Product Retailing
Virtually every professional-only product is now available for sale on Amazon.It doesn’t matter if the manufacturers’ deal with Amazon is to buy from... Read More
The State of Salon & Spa Retailing
Professional product retailing was in its infancy in the early 1970s. The four- to six-week haircut and blow dry and the baby boomer generation were... Read More
Three Business Lessons from my Accident
This is my first Monday Morning Wake-Up since June 12th.I’ve been writing my weekly Monday Morning Wake-Up (MMWU) non-stop for over ten... Read More
How to Be Prepared When Top Service Providers Leave
As a leader of a company, you develop relationships with your team members.They show up to work without fail for 5, 10, or 15+ years without missing a... Read More
How to Build Trust in Your Salon or Spa
Have you ever managed people who just didn't trust one another?We hear it all too often at Strategies …The service providers don't trust the... Read More
The Salon/Spa Owner’s Guide to Scaling Back Services
You've built the most beautiful salon/spa in your town.Clients love you.You are really busy — like, 12-hour days busy — and plenty of cash is... Read More