Blog
Eliminating No-Shows in Your Salon or Spa
Guest contributor: Stan Bialecki, Strategies Director of Business Development ... and salon ownerHas this ever happened in your salon or... Read More
The Truth About Salon/Spa Product Cost Deductions
We first heard about product cost deductions in the early 1970s. Over forty years later, the product cost deduction pitch to staff hasn't changed... Read More
Client Situations: Own Them Before They Own You
By Stan Bialecki, Guest Monday Morning Wake-Up ContributorHas this ever happened in your salon or spa?A client states that she's not happy with... Read More
Are You Willing to Go for Excellence in Your Salon/Spa?
When it comes to customer service and technical excellence, how great do you want your salon/spa to be? You probably answered something like,... Read More
2016 Team-Based Pay Awards Winners
The second annual Team-Based Pay Awards were held September 18, 2016 at the Westin Chicago Northwest in Itasca, IL. The awards ceremony ran... Read More
Working Owners: Why You Must Work More ON than In Your Salon/Spa
As a working owner, when you say, "I love doing [hair/skin/nails/massage]" ... it is a true expression of your passion and commitment for... Read More
Salon & Spa Interviewing and the PAY Conversation
A phone call comes in for a position you want to fill. The prospective employee says, "I'm interested in the [service provider] position you... Read More
Success, Paying Attention and Avoiding the Business Rollercoaster
The dreaded rollercoaster ride is almost always traceable to owners that dialed back how intently they payed attention to their salon/spa business.The... Read More
Salon/Spa Scoreboards: Getting Everyone on the Same Page
At the top of every salon/spa owner's wish list is, "how do I get everyone on the same page?" The only truly effective way to get... Read More
Salon & Spa Performance Reviews: Addressing the tough stuff
You're getting ready to do a performance evaluation with a key service provider. There have been behavior and performance issues that you had... Read More
Is Your Salon or Spa FIVE STAR or Something Less?
Go to a Five Star hotel or restaurant and you expect the very best in every way.A Five Star rating is all about no compromise.A Five Star rating is... Read More