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More than 30 years of carrying the Team-Based Pay torch

Some people called me a pioneer - others thought I was crazy - to suggest that traditional commission-based businesses could convert to a... Read More

Let’s WAKE everyone UP

I've been writing these Monday Morning Wake Ups for more than three years. Call it a gift or a curse, I seem to have this ability to write about... Read More

When leaders go on a tear

It happens to you. It happens to me. It happens to all leaders. Think of it as a pressure cooker building up steam until the relief valve lets loose... Read More

No-Compromise Excellence

In the last paragraph of my February 6th MMWU, I referenced a new business approach that I’m introducing called “No-Compromise Excellence.” I wrote,... Read More

Leadership's complex mixture

This is going to get deep fast, so here we go. Leadership is a complex mixture of vision, ambition, drive, accountability, inspiration, emotions and,... Read More

The problem with meeting expectations

The concept of meeting expectations has been bandied around the business world for years - and the concept is flawed. The problem with meeting... Read More

Getting Everyone in your Salon/Spa on the Infamous ‘Same Page’

"We need to get everyone on the same page." I’m fairly certain that you’ve uttered that phrase at least once. The most revealing question?... Read More

What is it about these Wake Ups?

I've been writing the Monday Morning Wake Up (MMWU) for more than three years. My mission is to have every MMWU tap into the thinking and... Read More

When good isn’t good enough

You run a good company. You built a good brand identity. Your sales are good. You have a good team and a good culture. So if everything is so good,... Read More

Earning Predictability

Your long-range plan is clear. You build projections, budgets and cash-flow plans. You narrow your focus to 10 major initiatives to complete this... Read More

Ten NCL Resolutions for 2012

The start of a new year is a great time to re-evaluate where you’ve been, and what you want your business to look like going forward. Reflecting on... Read More