Blog
Why problems never fix themselves
Leading a company in these crazy economic times is like riding a roller coaster complete with exhilarating highs and hang-on-for-your-life lows. There... Read More
Why 7 out of 10 new salon and spa clients don't come back
You cannot argue with the numbers. From a technical standpoint, the beauty industry offers consumers extraordinary levels of skill and expertise. From... Read More
Six strategies to control cash flow
You can lead a company that delivers extraordinary customer service, generates impressive sales, and from all outward appearances appears wildly... Read More
Are you leaving a legacy as a salon or spa leader?
What legacy will you leave behind as an owner or leader?I have been pondering this thought lately. I am in my 28th year in the beauty industry, and I... Read More
Four ways you create what you do not like in your company
Leaders have this innate ability to see all the little things that are wrong in their companies. Call it a blessing or a curse, leaders see what many... Read More
Inside the mind of the entrepreneur
Entrepreneurs are definitely a special breed. I like to say that being an entrepreneur is both a blessing and curse. We think and move at lightening... Read More
Anatomy of a Team-Based Pay conversion
I just returned from Oklahoma City where I converted Richard and Jan Hill's three Eden Salon & Spas from commission to Team-Based Pay.... Read More
Who ‘owns’ the customer?
Recently, I went shopping at a local mall. A sales associate approached me to ask if I needed help. I told her what I was looking for. She immediately... Read More
Five Reasons Information Flow Needs to be Better AND Faster in your Salon or Spa
Think of "information flow" as the signals your brain sends and receives to engage in a conversation, drive a car, process data to solve a... Read More
Six Tips for Better Salon and Spa Communication
As business owners, leaders and managers, we often feel like we're stunk in a constant cycle of repeating the same message over and over and over... Read More
Six ways to know what is really going on
Scenario One: A key employee leaves your company. As you begin to assess the work and status of various projects the individual was responsible for,... Read More