Blog
How to avoid negative behavior
How many times have you found yourself justifying a decision by saying, "We can't do that or they'll leave." Or, "The last... Read More
How much is your company worth today?
If you were leading a publicly held company, your ultimate job responsibility would be to create value for the stockholders. Run an innovative,... Read More
How to get the most out of your negotiations
From the time we first tried to wheedle a later bedtime from our folks, we've all been negotiating in one way or another.Salon, spa and medspa... Read More
Achieving your Extraordinary in your Salon or Spa
As a business owner, leader and entrepreneur, there is one coveted goal I continue to strive for. I simply call it "extraordinary." It is my... Read More
How to Keep Clients Coming Back to Your Salon or Spa with Pre-Booking
Pre-booking is merely the practice of asking your guests for the permission to book their next appointments before they check out. It's centered... Read More
Six strategies to get the team your company needs
There is something different about an individual who plays to be indispensable. There is an unmistakable level of engagement and tenacity that keeps... Read More
Six must-knows about Team-Based Pay compensation
Pay is always a hot-button issue. With the news about JCPenney Salons eliminating commission, the rumors are flying fast and furious. Don't be... Read More
Harnessing the Power of Momentum in Your Salon/Spa Business
True forward momentum pushes through any obstacle. It has an implied efficiency because once an object achieves a certain level of forward momentum,... Read More
Why fundamentals matter in your salon or spa
I am a big baseball fan. One of the reasons why is because of the great lessons the game teaches us. For example, when a team isn’t playing well for... Read More
What to do When Your Salon/Spa Employees Fall Off Track
It's something that happens slowly over time and is often barely perceptible as a growing problem. You hire or promote someone into a specific... Read More
Creating a foundation for salon and spa growth
You’d never open a salon without the proper tools — state-of-the-art scissors, top-of-the-line blow dryers and, of course, fabulous, effective... Read More