Blog

You cannot be the leader you are capable of without overcoming your own insecurities, fears and blockages. Every leader has stuff behind the curtain... Read More

Productivity is about a consistent, efficient and proficient output rate in a specified time. If it needs to be accomplished - its productivity rate... Read More

So, your salon/spa is not as productive and efficient as it should be. You’re certainly not alone and share the same frustrations as many of the... Read More

Everything changes when you want it bad enough. It doesn't matter if it's advancing in your career, starting and growing your own business,... Read More

Do you do quarterly performance reviews at least once a year? That's a line from my No-Compromise Leadership book that always gets an unsettled... Read More

Before you begin laying out your retention program, you will quickly find that any program designed to improve your salon/spa’s client retention... Read More

If you have a business, you have payroll expense. Even if you work alone, after all the expenses are paid, you are the payroll expense. Machines and... Read More

For leaders, indecision is choosing inaction over taking action. Indecision is a choice that allows a problem to become a crisis, poor performance to... Read More

A business model is best described as a schematic that defines all of the working features, components and capabilities that will drive the business.... Read More

Sense of urgency takes on new meaning and purpose when discussing the Customer Satisfaction Business Outcome. Think about the times you walked into a... Read More