Blog
Making Peace with Performance Reviews
Do you do quarterly performance reviews at least once a year? That's a line from my No-Compromise Leadership book that always gets an unsettled... Read More
How to Develop a Salon or Spa Client Retention Program
Before you begin laying out your retention program, you will quickly find that any program designed to improve your salon/spa’s client retention... Read More
Anatomy of Payroll Expense
If you have a business, you have payroll expense. Even if you work alone, after all the expenses are paid, you are the payroll expense. Machines and... Read More
The High Cost of Leadership Indecision
For leaders, indecision is choosing inaction over taking action. Indecision is a choice that allows a problem to become a crisis, poor performance to... Read More
Choosing Your Salon or Spa Business Model: Employee or Independent Contractor
A business model is best described as a schematic that defines all of the working features, components and capabilities that will drive the business.... Read More
Exceptional Salon/Spa Service: Mastering the Art of Urgency
Sense of urgency takes on new meaning and purpose when discussing the Customer Satisfaction Business Outcome. Think about the times you walked into a... Read More
Five Ways to Lead Through Push Back at Your Salon or Spa
Your business seems stuck and just can't muster the collective energy to shift into a faster gear. Monthly goals have become a string of near... Read More
Ten GOTTA DOs to be the BEST company
When someone says, "I want to be the best at what I do," what does it really mean? When a leader says, "We are going to be the... Read More
Being the best team member
Being the best means that every team member is committed to doing "whatever it takes." Once the performance bar to be the best is set ... it... Read More
What if the accepted way is flawed?
There is a way things are done. Industries have their way of doing things. Businesses have a way of doing things. People have a way of doing things.... Read More
Of course it is your company, but
As a leadership coach, the best way to gain insight into how a company is run is to talk to employees. They willingly share the good, the bad, and the... Read More