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A humbling no-compromise decision

This is a story of courage and extreme generosity - of a leader willing to step up to help another. This is the story of giving the gift of life to a... Read More

Prevent and resolve conflicts for smoother operations

Put two or more people in a room and, sooner or later, they’re going to disagree. The more people and personalities you add to the mix, the greater... Read More

Making the most of your 'time slot'

Time is the most precious thing in our lives. Although time itself will continue to tick away indefinitely, for us mere mortals, our time is finite.... Read More

Standing ovations are earned - every day

As a public speaker, I can assure you, there’s nothing more fulfilling than earning a standing ovation. It’s not just acknowledgment of a job well... Read More

How does your salon/spa grow?

Growth is a topic on the minds of most owners and managers. Bigger isn’t always better, however. Growth needs to be profitable in order for a business... Read More

The 100-day dash to the holidays

Wednesday is the first day of fall. Yup, the kids are back in school and summer is coming to an end. Before you get lost in memories of those warm... Read More

Why success in leadership is a moving target

Consider for a moment that you’re exploring a new career opportunity. The job description reads something like this... “Candidates must be prepared to... Read More

There’s an excuse for that!

Thought of something you’d like to do on your iPhone? Voila, “there’s an app for that.” Yup, there are apps for just about everything and more are on... Read More

Stuck in the vortex of ‘low-level interference’

It’s just lying in wait to suck you in and pull you away from the leadership work that makes great business achievements happen. And when it does get... Read More

Guest Wake-Up by Sarah McGee: Turmoil to triumph, a personal story

What a week it was for the newest round of Certified Strategies Coaches (CSCs)! I need to introduce myself before we move forward, and I tell my... Read More

When your 'square peg' can’t fit your 'round hole'

This is about performance expectations that are out of sync with capabilities and strengths. It sounds like this: “He knows what to do, so why can’t... Read More