Blog
Every system has an “On/Off” switch
I hate when stuff doesn’t work. When I open my computer, I expect it to work - I need it to work. When I get into my car, I expect it to start - I... Read More
Negotiation doesn’t have to be win or lose
From the time we first tried to wheedle a later bedtime from our folks, we’ve all been negotiating in one way or another.Salon/spa owners and managers... Read More
A humbling no-compromise decision
This is a story of courage and extreme generosity - of a leader willing to step up to help another. This is the story of giving the gift of life to a... Read More
Prevent and resolve conflicts for smoother operations
Put two or more people in a room and, sooner or later, they’re going to disagree. The more people and personalities you add to the mix, the greater... Read More
Making the most of your 'time slot'
Time is the most precious thing in our lives. Although time itself will continue to tick away indefinitely, for us mere mortals, our time is finite.... Read More
Standing ovations are earned - every day
As a public speaker, I can assure you, there’s nothing more fulfilling than earning a standing ovation. It’s not just acknowledgment of a job well... Read More
How does your salon/spa grow?
Growth is a topic on the minds of most owners and managers. Bigger isn’t always better, however. Growth needs to be profitable in order for a business... Read More
The 100-day dash to the holidays
Wednesday is the first day of fall. Yup, the kids are back in school and summer is coming to an end. Before you get lost in memories of those warm... Read More
Why success in leadership is a moving target
Consider for a moment that you’re exploring a new career opportunity. The job description reads something like this... “Candidates must be prepared to... Read More
There’s an excuse for that!
Thought of something you’d like to do on your iPhone? Voila, “there’s an app for that.” Yup, there are apps for just about everything and more are on... Read More
Stuck in the vortex of ‘low-level interference’
It’s just lying in wait to suck you in and pull you away from the leadership work that makes great business achievements happen. And when it does get... Read More