Cultivate an awesome workplace
Every year Fortune magazine compiles a list of the “Best Companies to Work for.” While everyone likes a big salary and loads of vacation time, most of the companies that make the…
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Business advice for salon, spa and medspa owners. Profit, leadership, Team-Based Pay and the work of running your company.
Guest Wake-Up: How much is in your glass?
This recession is an economic storm that just doesn’t seem to pass. We keep hearing and reading about in the news. Most of us have never experienced anything like it. Pay close…
Read articlePrepare for the worst of times
From oil spills to hurricanes, flash floods to tornados, the news is full of frightening headlines. The truth is that disaster can strike anywhere, at any time. Even scarier, you…
Read articleThe Pressure Test: Manage or Meltdown
Every business goes through periods of high stress. It’s when varying combinations of sluggish sales, tight cash flow, employee problems, productivity issues, customer complaints,…
Read articleThe Pressure Test: Manage or Meltdown
Every business goes through periods of high stress. It’s when varying combinations of sluggish sales, tight cash flow, employee problems, productivity issues, customer complaints,…
Read articleEvery system has an “On/Off” switch
I hate when stuff doesn’t work. When I open my computer, I expect it to work - I need it to work. When I get into my car, I expect it to start - I need it to start. If you think…
Read articleNegotiation doesn’t have to be win or lose
From the time we first tried to wheedle a later bedtime from our folks, we’ve all been negotiating in one way or another.Salon/spa owners and managers do a lot of negotiating –…
Read articleA humbling no-compromise decision
This is a story of courage and extreme generosity - of a leader willing to step up to help another. This is the story of giving the gift of life to a friend and fellow business…
Read articlePrevent and resolve conflicts for smoother operations
Put two or more people in a room and, sooner or later, they’re going to disagree. The more people and personalities you add to the mix, the greater the opportunity for…
Read articleMaking the most of your 'time slot'
Time is the most precious thing in our lives. Although time itself will continue to tick away indefinitely, for us mere mortals, our time is finite. We have a beginning and an end…
Read articleStanding ovations are earned - every day
As a public speaker, I can assure you, there’s nothing more fulfilling than earning a standing ovation. It’s not just acknowledgment of a job well done, it’s recognition for…
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