Blog

I just returned from Oklahoma City where I converted Richard and Jan Hill's three Eden Salon & Spas from commission to Team-Based Pay.... Read More

Recently, I went shopping at a local mall. A sales associate approached me to ask if I needed help. I told her what I was looking for. She immediately... Read More

Think of "information flow" as the signals your brain sends and receives to engage in a conversation, drive a car, process data to solve a... Read More

As business owners, leaders and managers, we often feel like we're stunk in a constant cycle of repeating the same message over and over and over... Read More

Scenario One: A key employee leaves your company. As you begin to assess the work and status of various projects the individual was responsible for,... Read More

How many times have you found yourself justifying a decision by saying, "We can't do that or they'll leave." Or, "The last... Read More

If you were leading a publicly held company, your ultimate job responsibility would be to create value for the stockholders. Run an innovative,... Read More

From the time we first tried to wheedle a later bedtime from our folks, we've all been negotiating in one way or another.Salon, spa and medspa... Read More

As a business owner, leader and entrepreneur, there is one coveted goal I continue to strive for. I simply call it "extraordinary." It is my... Read More

Pre-booking is merely the practice of asking your guests for the permission to book their next appointments before they check out. It's centered... Read More