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Six strategies to get the team your company needs

There is something different about an individual who plays to be indispensable. There is an unmistakable level of engagement and tenacity that keeps... Read More

Six must-knows about Team-Based Pay compensation

Pay is always a hot-button issue. With the news about JCPenney Salons eliminating commission, the rumors are flying fast and furious. Don't be... Read More

Harnessing the Power of Momentum in Your Salon/Spa Business

True forward momentum pushes through any obstacle. It has an implied efficiency because once an object achieves a certain level of forward momentum,... Read More

Why fundamentals matter in your salon or spa

I am a big baseball fan. One of the reasons why is because of the great lessons the game teaches us. For example, when a team isn’t playing well for... Read More

What to do When Your Salon/Spa Employees Fall Off Track

It's something that happens slowly over time and is often barely perceptible as a growing problem. You hire or promote someone into a specific... Read More

Creating a foundation for salon and spa growth

You’d never open a salon without the proper tools — state-of-the-art scissors, top-of-the-line blow dryers and, of course, fabulous, effective... Read More

How to Ensure Salon/Spa Policies Are Followed

Companies evolve over time and so do their policies and procedures. Here are six tips to ensure your salon/spa's rules are respected and followed. Read More

How to increase salon and spa web traffic with blogging

Several years ago, the bulk of my marketing responsibilities at Strategies involved print ads and direct mail. But in a seeming blink of an eye, those... Read More

Five ways to stay energized in your business

Feeling a little blue? First-quarter sales not quite what you were hoping for? Just a little worn out by the day-to-day routine? Try these tips to... Read More

Five strategies for staying focused on customer service

You're in a restaurant, waiting for someone to take your drink order. Scanning the room, you see plenty of employees. Finally, the waiter arrives... Read More

Is your Salon or Spa Culture Delivering Happiness?

I am a huge fan of shoes and an even bigger fan of Zappos.com. Therefore, it’s hard to believe that it took me until two weeks ago to read Delivering... Read More