Blog
How leaders lead to win
There is a wealth of leadership knowledge to be gleaned from the London Olympics. We're watching the best-of-the-best athletes at the culmination... Read More
Six ways to boost salon/spa promotions and events
Successful promotions and events play a pivotal role in every salon or spa's bottom-line health. The added influx of service clients and... Read More
How to make change initiatives stick
One of my favorite questions to ask in my No-Compromise Leadership workshops is, "What's your hang time on change initiatives?" When I... Read More
The power of keeping salon/spa staff focused
Maintaining a sense of urgency is a management responsibility not to be taken lightly. Complacency can quietly infect even the most successful... Read More
The six plagues of leadership
Just as leaders tend to fall into different leadership styles - like command and control, visionary, democratic, and of course whimpy - there are... Read More
5 ways to boost summer sales in the salon or spa
Ah yes, the lazy days of summer. Often times, those lazy days seap into the atmosphere in the salon/spa — and you can tell things at the salon are... Read More
Why problems never fix themselves
Leading a company in these crazy economic times is like riding a roller coaster complete with exhilarating highs and hang-on-for-your-life lows. There... Read More
Why 7 out of 10 new salon and spa clients don't come back
You cannot argue with the numbers. From a technical standpoint, the beauty industry offers consumers extraordinary levels of skill and expertise. From... Read More
Six strategies to control cash flow
You can lead a company that delivers extraordinary customer service, generates impressive sales, and from all outward appearances appears wildly... Read More
Are you leaving a legacy as a salon or spa leader?
What legacy will you leave behind as an owner or leader?I have been pondering this thought lately. I am in my 28th year in the beauty industry, and I... Read More
Four ways you create what you do not like in your company
Leaders have this innate ability to see all the little things that are wrong in their companies. Call it a blessing or a curse, leaders see what many... Read More