Blog
Is your Salon or Spa Culture Delivering Happiness?
I am a huge fan of shoes and an even bigger fan of Zappos.com. Therefore, it’s hard to believe that it took me until two weeks ago to read Delivering... Read More
Six strategies to building your dream team
If you agree with the statement, “A chain is only as strong as its weakest link,” then you understand that even the slightest imperfection can result... Read More
How to run a great salon or spa and still "have a life"
Does this sound familiar? "I just work, work, work. It feels as though I can never get away from work. How can I make sure that things get done... Read More
Five tips to get the most out of new ideas
You get that little seed of an idea in your head that keeps growing and developing into something you just can't seem to ignore. You keep... Read More
Three keys to creating the ultimate salon or spa experience
A friend and fellow entrepreneur once told me when it comes to going to a salon, it’s important that the stylist get the cut and/or color right every... Read More
When your inner circle of trust is broken
All leaders have an inner circle of people they trust, depend upon and feel secure letting their guard down with. It is this inner circle that allows... Read More
Keeping it positive
Imagine what would happen to the attitude, spirit and culture of your company if its leaders were going at each other like the candidates for the... Read More
More than 30 years of carrying the Team-Based Pay torch
Some people called me a pioneer - others thought I was crazy - to suggest that traditional commission-based businesses could convert to a... Read More
Let’s WAKE everyone UP
I've been writing these Monday Morning Wake Ups for more than three years. Call it a gift or a curse, I seem to have this ability to write about... Read More
When leaders go on a tear
It happens to you. It happens to me. It happens to all leaders. Think of it as a pressure cooker building up steam until the relief valve lets loose... Read More
No-Compromise Excellence
In the last paragraph of my February 6th MMWU, I referenced a new business approach that I’m introducing called “No-Compromise Excellence.” I wrote,... Read More