Blog
The problem with meeting expectations
The concept of meeting expectations has been bandied around the business world for years - and the concept is flawed. The problem with meeting... Read More
Getting Everyone in your Salon/Spa on the Infamous ‘Same Page’
"We need to get everyone on the same page." I’m fairly certain that you’ve uttered that phrase at least once. The most revealing question?... Read More
What is it about these Wake Ups?
I've been writing the Monday Morning Wake Up (MMWU) for more than three years. My mission is to have every MMWU tap into the thinking and... Read More
When good isn’t good enough
You run a good company. You built a good brand identity. Your sales are good. You have a good team and a good culture. So if everything is so good,... Read More
Earning Predictability
Your long-range plan is clear. You build projections, budgets and cash-flow plans. You narrow your focus to 10 major initiatives to complete this... Read More
Ten NCL Resolutions for 2012
The start of a new year is a great time to re-evaluate where you’ve been, and what you want your business to look like going forward. Reflecting on... Read More
Why leaders obsess - and what to do about it
It’s our job as leaders to obsess. In fact, if we weren’t obsessing about something, we’d obsess that we have nothing to obsess over. If you think... Read More
When leaders have epiphanies
Bam! In a gush of mental processing, you figured out the puzzle pieces and achieved a breakthrough of extraordinary, life-altering magnitude. Not only... Read More
Why current reality is never good enough
As a consultant and business coach, I often wish I could have my clients lie on a couch while I sit in a big leather chair asking deep questions and... Read More
To build a company that endures
Imagine a business law that stated, "If you start a company, it must endure for generations." As an entrepreneur myself, I must admit that... Read More
The ‘New Normal’ Org Chart
The “New Normal” is how I describe the state of doing business today. Think of it as a tidal wave of change that is relentless and moving at high... Read More