Blog

This is for everyone in the salon/spa - not just leaders. In its simplest form, accountability means taking ownership. You take ownership as a leader... Read More

There is nothing more common in business than launching a new project or change initiative. That's how companies strive to remain competitive and... Read More

Companies are very much like people. They are born from a union of ideas; they experience all of the awkward phases of learning to walk and develop... Read More

Employees get set up to fail more often than you think. It's never done intentionally - it just happens. Tasks are poorly defined. Desired... Read More

You design systems to ensure predictable outcomes. Most systems are rather straightforward, requiring employees to be aware, engaged, and paying... Read More

Every moment of every day, change is all around us. Seasons change. Weather changes. Our bodies change. Our lives change. Likewise, business changes.... Read More

You're reading my Monday Morning Wake Up. About 10,000 readers trust that it will be in their in-box every Monday morning. If it arrived on... Read More

Leaders have a unique ability to see what they want to see in their companies. They see their people working away yet never see the mounting... Read More

If you think about it, it's a fascinating dichotomy how entrepreneurs throw their blood sweat, tears, and pretty much everything else into... Read More

There's an app for just about everything, so wouldn't it be nice if there was an app for leadership? It could tell when you're not... Read More