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Superstar Salon & Spa Employees: A Blessing or a Curse?

Magic happens when all the ingredients of talent, determination, integrity, relationship building, innovation and team player blend perfectly into one... Read More

Six cures and preventions for the I lost my passion flu bug

My Monday Morning Wake-Ups are seeded by the challenges and issues of leaders I encounter in my work. Maybe it's the shorter days of the winter... Read More

How to dream big and not get in your own way

As kids, we dream about what we will be when we grow up without restriction. Our imaginations are free to explore whatever excites us and feels right.... Read More

Are you managing your legacy?

A box I had been waiting for arrived at Strategies. It contained a hundred copies of the November/December issue of Salon Today magazine. And there I... Read More

Daily Huddles, Scoreboards & Information Flow

The worst assumption a salon/spa leader can make is that every team member is on the same page. That elusive "same page" lists... Read More

Salon/Spa Financial Literacy: Why I Am Concerned

This blog post is for all leaders. It doesn't matter how new, old, small or large your salon/spa is, financial literacy matters. Why? Because too... Read More

Set Your Salon/Spa Managers Up to Win

Mastering the skills, disciplines and nuances of leadership is a lifelong journey of personal discovery, learning from tough lessons and savoring... Read More

12 No-Compromise Leadership defining moments

In my book, No-Compromise Leadership, I make the case that leadership is defined by one's thinking and behavior. It's about how leaders... Read More

Behavior Patterns and Performance at Your Salon/Spa

You don't have to be a psychic to read a person's body language. In most cases, it's pretty darn easy to tell if someone is upset,... Read More

Chasing Consistency

Consistency is a beautiful thing. It's what makes great companies truly great. It's about a company's commitment to getting it right... Read More

What does BUT WE ARE DOING OKAY really mean?

Growing a business and achieving extraordinary results is inherently dependent on the leader's current state of mind, sense of urgency, level of... Read More