Blog
Why individual incentives compromise team performance
As a leader, you are responsible for harnessing and orchestrating the talents and capabilities of employees into a high performance team. To do so... Read More
What it really takes to be the best
Growing a great company has nothing to do with luck. It has to do with your leadership ability to surround yourself with the best players; to... Read More
Are Trusted Employees Stealing from your Salon or Spa?
A coaching client just informed us of their discovery that a trusted employee has been stealing from the company by manipulating and creating false... Read More
Leading a Salon or Spa is About Believing in People
Being the leader of a business is perhaps one of the most complex, rewarding, and often brutally frustrating professions. Leaders are constantly held... Read More
Six Strategies to Find More Time
Our lives are consumed with deadlines, "to do" lists, emails, deleting spam, meetings, interruptions, urgent problems, family ... and that... Read More
Taking responsibility for your actions
A coaching client asked me for advice regarding an issue with a team leader that had been using the company credit card for personal expenses. By the... Read More
Six Strategies to Create a Culture of Accountability
This is for everyone in the salon/spa - not just leaders. In its simplest form, accountability means taking ownership. You take ownership as a leader... Read More
Six reasons projects and change initiatives fail
There is nothing more common in business than launching a new project or change initiative. That's how companies strive to remain competitive and... Read More
6 Simple Questions to Test the Health of Your Salon or Spa
Companies are very much like people. They are born from a union of ideas; they experience all of the awkward phases of learning to walk and develop... Read More
Set employees up to win - not fail
Employees get set up to fail more often than you think. It's never done intentionally - it just happens. Tasks are poorly defined. Desired... Read More
How to Avoid Inconsistency in Your Salon or Spa
You design systems to ensure predictable outcomes. Most systems are rather straightforward, requiring employees to be aware, engaged, and paying... Read More