Blog
Set Your Salon/Spa Managers Up to Win
Mastering the skills, disciplines and nuances of leadership is a lifelong journey of personal discovery, learning from tough lessons and savoring... Read More
12 No-Compromise Leadership defining moments
In my book, No-Compromise Leadership, I make the case that leadership is defined by one's thinking and behavior. It's about how leaders... Read More
Behavior Patterns and Performance at Your Salon/Spa
You don't have to be a psychic to read a person's body language. In most cases, it's pretty darn easy to tell if someone is upset,... Read More
Chasing Consistency
Consistency is a beautiful thing. It's what makes great companies truly great. It's about a company's commitment to getting it right... Read More
What does BUT WE ARE DOING OKAY really mean?
Growing a business and achieving extraordinary results is inherently dependent on the leader's current state of mind, sense of urgency, level of... Read More
Compromise spreads through a company like a virus
The impact of compromise is not merely subjective. It can be measured in extreme detail by a host of performance and operating reports, and most... Read More
Culture and Destroy from Within
If you trace the origin of most business challenges, crises, and missed opportunities, you will undoubtedly discover that most (if not all) were... Read More
6 Steps to Winning in your Salon/Spa
If winning in business feels so great, why does it take so much work to get people to play the game to win? If getting things done is the only way to... Read More
Twenty lessons from 20 years of Strategies
It was twenty years ago on September 13, 1993 that I started Strategies. It's amazing how memories and flashbacks come rushing back at these... Read More
Six reasons to go Open Book
I'm writing this Monday Morning Wake Up on September 6th in St. Louis, MO. I'm here to speak at Jack Stack's 21st Annual Gathering of... Read More
Why owners have 360˚ vision - and others don't
Call it a blessing or a curse that owners can walk into their companies and instantaneously - like some futuristic omnidirectional science probe -... Read More