Blog
The three rules of implementing change
In business and life, it is a given that change is relentless - that adapting to change is not only the key to success but essential for survival.... Read More
Why are you buying behavior and performance you do not like?
Every time you distribute paychecks, you are "buying" all of the behavior and performance your employees delivered for that pay period.... Read More
12 Characteristics of the Ideal Salon/Spa Manager
The bigger your company gets, the more your role changes - the more you need to depend on your inner circle of managers to keep things moving in the right direction. Here are 12 characteristics you shoud be looking for when searching for your ideal salon/spa manager. Read More
Five things to know about Job Descriptions
Job descriptions are one of those business tools, like policy manuals, that belong in every company. It simply makes sense that every job comes with a... Read More
How to Handle a Price Salon or Spa Increase
Is it time for a price increase in your salon or spa? Here a five insights on the inner-workings of a successful price increase. Read More
Revenue projections will always be a best guess
When it comes to projecting revenues, there are only two absolutes: first, when you hit or exceed your revenue goal, you’re a business genius. And... Read More
What are you doing now that’s extraordinary?
Extraordinary always stands out in a sea of ordinary. Where ordinary requires minimal commitment, achieving extraordinary demands 100% dedication to... Read More
When employees quit you
I did two breakout sessions at the Harms Experience last week in Scottsdale, AZ. Sunday's class was on "Plugging Opportunity Leaks in Your... Read More
Ten fixes to plug the opportunity leaks in your company
Every company suffers those annoying leaks that sap momentum and energy. Anemic productivity, poorly designed systems, product waste, attitude issues,... Read More
How to Manage Time Like Money at Your Salon/Spa
I was in Livermore, CA, last week doing a private No-Compromise Leadership training session for a client and friend. I stayed over an extra day so we... Read More
How to retire from your own company
Every entrepreneur is a unique mixture of passion, vision, innovation, gambler, salesman, and dreamer. The mixture may vary from one entrepreneur to... Read More