Blog
How to Overcome Being Overwhelmed
People are not computers. You can't just install an upgrade or a new app to scale up problem solving capabilities. People have emotions that... Read More
Team-Based Pay Case Studies
Want to see what Team-Based Pay looks like in action? Here are two case studies showcasing the financial and cultural horsepower of a Team-Based Pay... Read More
How to Spot the Warning Signs of Salon & Spa Employee Turnover
We all know that employees come and go.Every salon/spa has employee turnover and attrition.When it happens, here's what not to do: Don't get... Read More
How to Keep Your Passion for Business Burning Bright
Owning a salon/spa business can be an emotional roller-coaster ride with plenty of incredible highs...and crushing lows.It's a service business... Read More
The Dirty Truth About Salon & Spa Service Payroll Costs
Warning: The following may be a tough pill for many salon and spa owners to swallow... but it's one that needs to be swallowed nonetheless.Ready?... Read More
Overcoming the Fear of Discussing Salon & Spa Service Prices
Why is it such a challenge for owners and staff to discuss service pricing with clients?Why do owners have so much anxiety about doing a necessary and... Read More
Why Quick-Fix Decisions Can Wreck Your Salon or Spa
Quick-fixes are often never fixes at all.How, you ask?Here are three examples I've recently run across...A salon owner calls asking for help to... Read More
How to Dial-Up Team Effort in the Salon or Spa
This is the tale...of the Salon/Spa Effort-O-Meter!Every salon/spa leader knows what it's like to launch a new system or procedure.They see... Read More
Grading Your Salon/Spa Retail & Pre-book Efforts
Salon/spa owners: Are you flunking “Happiness”?If the pre-book and retail recommendation is the undisputed professional conclusion to a salon/spa... Read More
10 Ways Every Salon/Spa Employee Can Start Stepping Up
You see a client in the retail area that needs help... ...but "it's not my job to help."The lone guest-services staff is slammed with... Read More
Why Salon/Spa Owners Wait Too Long to Take Action
I was recently honored to be the opening keynote speaker at the two-day Art of Business seminar in Philadelphia.One of the benefits of being the... Read More