Blog

A phone call comes in for a position you want to fill. The prospective employee says, "I'm interested in the [service provider] position you... Read More

The dreaded rollercoaster ride is almost always traceable to owners that dialed back how intently they payed attention to their salon/spa business.The... Read More

At the top of every salon/spa owner's wish list is, "how do I get everyone on the same page?" The only truly effective way to get... Read More

You're getting ready to do a performance evaluation with a key service provider. There have been behavior and performance issues that you had... Read More

Go to a Five Star hotel or restaurant and you expect the very best in every way.A Five Star rating is all about no compromise.A Five Star rating is... Read More

I am not a researcher or demographics expert. I'm simply a life-long student of business, an observer and entrepreneur.There is so much... Read More

Change.Can it be a scary endeavor for salon and spa leaders?It sure can.But the more important question to ask is this: What's better for the... Read More

DEFINITION - First-Time Client Retention Rate: The percentage of first-time clients that return for a second visit within a specified period of time,... Read More

There are many voices that say, “Commission salon/spas are a thing of the past.”What I don’t understand is why “commission” … a method of compensation... Read More

If you’re going to do something with your life and career ... do it to the best of your ability. And if your ability comes up short, study and... Read More