Critical Time for Critical Numbers
Every salon/spa leader needs to be on his or her game in today's business environment. Here are some get-it-done strategies to use critical numbers to play your best game
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Business advice for salon, spa and medspa owners. Profit, leadership, Team-Based Pay and the work of running your company.
You need to hear it and they're afraid to tell you
The usual conversation among leaders is about needed conversations with employees regarding behavior and performance issues. And for those conversations that are guaranteed to…
Read articleWhat's tolerable in good times is intolerable in bad
As we begin 2009, there are some new absolutes being thrown into the mix. First, 2009 is going be an economic rollercoaster ride as the realities of the recession settle in.…
Read article10 No-Compromise New Year's Resolutions
As we approach the end of the year, it's a great time to re-evaluate where you've been for the past year and where and what you want your business to look like going…
Read articleDoesn't want to mess up her "8"
I recently spent a day with a business owner who needed some help getting her business "unstuck." All things considered, this was a successful business. It has a great…
Read articleRecession throws open the window for change
In recent months I've been referring to the recession as a new and more complicated jigsaw puzzle that leaders need to figure out - and just to keep it interesting, the…
Read articleIn these crazy times, there is "More Than Money"
It was July 2006 and I was just leaving my office to catch a flight. Wanting a book to read on the flight, I reach for True to Yourself: Leading a Values-Based Business by Mark…
Read articleDelivering the no-compromise personal touch
I just read a news release about a small suburban Chicago retailer whose strategy is to defy the forecasts for a gloomy holiday season by delivering that special personal touch to…
Read articleWhen the Leader Steps Up
These are truly uncertain times where the relentless barrage of bad economic news can rattle even the most steadfast of leaders. I'm hearing it every day, in every class and…
Read articleThe Holidays: Lead your team to victory
I just completed a Podcast with John DiJulius, author of What's the Secret: To Providing a World-Class Customer Experience. The first point John made was about the economy…
Read articleEveryone is responsible for business growth
In my new book, No-Compromise Leadership, one of my favorite Neilisms is, "If I can't sleep at night, no one sleeps at night." It's not intended to be a…
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