When long-time top performers drop
It's a reality that every leader must face. Top performers are those exceptional employees that get the work done. They're self-starters. They're loyal.…
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Business advice for salon, spa and medspa owners. Profit, leadership, Team-Based Pay and the work of running your company.
Leadership and creating great sculptures
Imagine taking a massive block of granite and turning it into a magnificent sculpture for all to admire. For hours you stand and stare at that granite and the possibilities of…
Read articleCountdown to December 31, 2009
2009 will be remembered as the year the rules of business changed. The year began with the economy in the throes of the worst global recession on record. Business leaders were…
Read articleINDIFFERENCE: When "I don't care" infects your Salon & Spa
Every company suffers from indifference. Without question, it is the single most toxic behavior that wreaks havoc on company cultures and performance. It can be as subtle as…
Read articleLEADERSHIP: To be everything (including what you're not)
If you had to describe what your role as a leader is, what would you say? What's interesting about this question is that every leader will offer a slightly different…
Read articleBusiness is really about connecting with customers
"A place where everybody knows your name." That's the famous line from the TV show Cheers. Every time Norm entered the bar, in unison, everyone would shout,…
Read articleIs it time to take back control of your company?
Companies evolve. At any given time there are forces at work that influence the speed, performance and direction of your company - not to mention your effectiveness as a leader.…
Read articleWhat does "working on your business" really mean?
"Are you working on your business, or in your business?" This working "on or in" your business statement has been bandied around for years. For the leader of a…
Read articleWhen broken commitments compromise trust
If you're in leadership, there is no avoiding the quagmire that results from broken commitments. I'll get the easy part of this discussion out of the way first. As a…
Read articleA long walk in the right direction
A few days ago, I did a No-Compromise Leadership talk for a Chicago area Chamber of Commerce. The group was a mix of entrepreneurs and executives. Since I only had about 45…
Read articleEmployee Challenges: When do they end?
While discussing leadership responses to employee challenges at a recent Strategies seminar, a business owner asked, "When does it end?" The entire room could feel the…
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