Giving it all you've got!
It was a cold December night that I asked Bruce Hourigan, Strategies vice president of business development, to attend a special meeting with me in a small restaurant in Old…
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Business advice for salon, spa and medspa owners. Profit, leadership, Team-Based Pay and the work of running your company.
After the recession, ask the right questions now!
The question most often asked during a recession is: When will it end? It's the natural tendency for a return to normal - to business as usual. But as the economy continues…
Read articleEntitlement behavior is pure compromise
This may be one painful "wake-up" because I'm going to give a culture contaminating behavior that exists in your business a full broadside. It's called…
Read articleIs your approach to "empowerment" a setup?
"Empowerment" is one of those overused terms that achieved pre-eminent status in the world of business jargon. Without question, every leader strives to achieve that…
Read articlePresent a "State of Your Salon/Spa" address
Every January, the president of the United States does a State of the Union address to a joint session of Congress. The address not only reports on the condition of the nation,…
Read articleIs Your "Information Flow" Really a Drip?
Right now, this very moment, how many of your employees know exactly what the immediate and most critical objectives are for your business? How many know what needs to be…
Read articleCan you really implement change?
Companies are like people; they develop habits and patterns of behavior that impede productivity, slow growth and create useless drama. And just like people, replacing bad habits…
Read articleTen tips for business survival in these crazy times
There is only one word that accurately describes doing business in today's economy. That word is "unforgiving." The competition is relentless. Customers are more…
Read articleACCOUNTABILITY: If it's what you need, why do you avoid it?
One of the core tenets of no-compromise leadership is, "if it needs to get done - get it done." It's truly a simple concept that cannot be argued. Yet, the term…
Read articleDo you have absolute clarity on where you're taking your company?
No-compromise leaders must be grounded in their understanding of where they are taking the company. Absolute clarity ensures that the company doesn't wander off course or…
Read articleWhat are you going to do about it?
Let's face it, there's stuff going on in your business that's getting in the way of growth - possibly even doing severe damage. You know what I'm talking…
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