How to deal with difficult employees
There's no escaping it. As a leader you will have to deal with difficult employees. By "difficult," I'm referring to the myriad of attitudes ranging from…
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Business advice for salon, spa and medspa owners. Profit, leadership, Team-Based Pay and the work of running your company.
What does "Going no Compromise" Really Mean for your Salon/Spa?
questioning 1In my travels promoting and doing keynotes for my No-Compromise Leadership book, the one comment I hear most from attendees is, "This book was definitely written…
Read articleCreating the culture you want has a cost
Doing a culture shift to no compromise is not only a worthy undertaking; it's a non-negotiable requirement for success in these economic times. No one knows this better than…
Read articleThe recession storm passes
Like every major hurricane that slowly and methodically unleashes its devastation on everything in its path, the recession of 2008 and 2009 is beginning to blow itself out. We…
Read articleWhen "not good enough" becomes the norm
Every business has imbedded patterns of behavior that interfere with performance, quality and growth. And yes, these patterns of behavior often cause the business to wander from…
Read articleOvercoming leadership stress
Along with leading a company through these challenging economic times comes stress. Stress from driving sales. Stress from managing expenses. Stress from keeping employees…
Read articleNo-compromise decisions are the toughest for a reason
Leaders make decisions all day long. It's simply a requirement of the job. Much of that decision-making occurs naturally and continuously without skipping a beat. But as all…
Read articleWhen great performance masks compromise
During a seminar on staff retention, the discussion focused on how to address performance and/or behavior issues with top employees. I could quickly see everyone's discomfort…
Read articleThe wonderful, whacky world of "pitching" the media
As I write this Monday Morning Wake-Up, I'm in New York City attending the National Publicity Summit. This is a venue for authors to receive training on that most worthy of…
Read articleAre double standards… your standard?
Double standards communicate that there are "entitlement" rules and acceptable behaviors for some while others must adhere to more rigid rules. Fact: Double standards…
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What are You Building?
Stop what you're doing for a few minutes.Stop thinking about what your day is going to look like, what you need to accomplish, and what challenges you need to deal with. What…
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