Blog
Is Your Salon or Spa FIVE STAR or Something Less?
Go to a Five Star hotel or restaurant and you expect the very best in every way.A Five Star rating is all about no compromise.A Five Star rating is... Read More
Inspiring Millennials in the Salon or Spa
I am not a researcher or demographics expert. I'm simply a life-long student of business, an observer and entrepreneur.There is so much... Read More
Overcoming the Fear of Change in Your Salon or Spa
Change.Can it be a scary endeavor for salon and spa leaders?It sure can.But the more important question to ask is this: What's better for the... Read More
12 Crucial Facts about First-Time Client Retention
DEFINITION - First-Time Client Retention Rate: The percentage of first-time clients that return for a second visit within a specified period of time,... Read More
Owning an Employee-Based Salon or Spa
There are many voices that say, “Commission salon/spas are a thing of the past.”What I don’t understand is why “commission” … a method of compensation... Read More
Career, Professionalism & Success in the Beauty Industry
If you’re going to do something with your life and career ... do it to the best of your ability. And if your ability comes up short, study and... Read More
How to Overcome Being Overwhelmed
People are not computers. You can't just install an upgrade or a new app to scale up problem solving capabilities. People have emotions that... Read More
Team-Based Pay Case Studies
Want to see what Team-Based Pay looks like in action? Here are two case studies showcasing the financial and cultural horsepower of a Team-Based Pay... Read More
How to Spot the Warning Signs of Salon & Spa Employee Turnover
We all know that employees come and go.Every salon/spa has employee turnover and attrition.When it happens, here's what not to do: Don't get... Read More
How to Keep Your Passion for Business Burning Bright
Owning a salon/spa business can be an emotional roller-coaster ride with plenty of incredible highs...and crushing lows.It's a service business... Read More
The Dirty Truth About Salon & Spa Service Payroll Costs
Warning: The following may be a tough pill for many salon and spa owners to swallow... but it's one that needs to be swallowed nonetheless.Ready?... Read More