Blog
Why Quick-Fix Decisions Can Wreck Your Salon or Spa
Quick-fixes are often never fixes at all.How, you ask?Here are three examples I've recently run across...A salon owner calls asking for help to... Read More
How to Dial-Up Team Effort in the Salon or Spa
This is the tale...of the Salon/Spa Effort-O-Meter!Every salon/spa leader knows what it's like to launch a new system or procedure.They see... Read More
Grading Your Salon/Spa Retail & Pre-book Efforts
Salon/spa owners: Are you flunking “Happiness”?If the pre-book and retail recommendation is the undisputed professional conclusion to a salon/spa... Read More
10 Ways Every Salon/Spa Employee Can Start Stepping Up
You see a client in the retail area that needs help... ...but "it's not my job to help."The lone guest-services staff is slammed with... Read More
Why Salon/Spa Owners Wait Too Long to Take Action
I was recently honored to be the opening keynote speaker at the two-day Art of Business seminar in Philadelphia.One of the benefits of being the... Read More
When You Fall Out of Love with Your Salon/Spa
Growing a successful salon/spa is not a blissful fun ride from opening day to extraordinary success.Quite the contrary. It is a journey of wins and... Read More
When Salon & Spa Employees Choose to Leave
When service providers decide to quit a salon/spa, it is anything but, "Go gently into that good night."All too often, the process plays out... Read More
6 Reasons It is Great to Be a Salon or Spa Owner
I've been a business owner for almost my entire working life. I know that succeeding in business is more than just working hard. It's more... Read More
Why Retail Commission Does Not Work in Salons & Spas
For an industry that is so dependent on professional products, we still haven't broken the secret code to get professional service providers to... Read More
What California Bill 1513 Means for Salons and Spas on Commission
Note: Although CA employment attorneys were consulted when researching this article, we highly recommend that you contact a legal representative to... Read More
There is no "Easy Button" for salons & spas
There are salon and spa owners and employees that truly think the Easy Button is real, because they keep smacking it expecting things to get... Read More