Blog
The Dirty Truth About Salon & Spa Service Payroll Costs
Warning: The following may be a tough pill for many salon and spa owners to swallow... but it's one that needs to be swallowed nonetheless.Ready?... Read More
Overcoming the Fear of Discussing Salon & Spa Service Prices
Why is it such a challenge for owners and staff to discuss service pricing with clients?Why do owners have so much anxiety about doing a necessary and... Read More
Why Quick-Fix Decisions Can Wreck Your Salon or Spa
Quick-fixes are often never fixes at all.How, you ask?Here are three examples I've recently run across...A salon owner calls asking for help to... Read More
How to Dial-Up Team Effort in the Salon or Spa
This is the tale...of the Salon/Spa Effort-O-Meter!Every salon/spa leader knows what it's like to launch a new system or procedure.They see... Read More
Grading Your Salon/Spa Retail & Pre-book Efforts
Salon/spa owners: Are you flunking “Happiness”?If the pre-book and retail recommendation is the undisputed professional conclusion to a salon/spa... Read More
10 Ways Every Salon/Spa Employee Can Start Stepping Up
You see a client in the retail area that needs help... ...but "it's not my job to help."The lone guest-services staff is slammed with... Read More
Why Salon/Spa Owners Wait Too Long to Take Action
I was recently honored to be the opening keynote speaker at the two-day Art of Business seminar in Philadelphia.One of the benefits of being the... Read More
When You Fall Out of Love with Your Salon/Spa
Growing a successful salon/spa is not a blissful fun ride from opening day to extraordinary success.Quite the contrary. It is a journey of wins and... Read More
When Salon & Spa Employees Choose to Leave
When service providers decide to quit a salon/spa, it is anything but, "Go gently into that good night."All too often, the process plays out... Read More
6 Reasons It is Great to Be a Salon or Spa Owner
I've been a business owner for almost my entire working life. I know that succeeding in business is more than just working hard. It's more... Read More
Why Retail Commission Does Not Work in Salons & Spas
For an industry that is so dependent on professional products, we still haven't broken the secret code to get professional service providers to... Read More