Blog

I call it “the curtain,” and every company has one. It’s that secret place where leaders stash problems, deficiencies, toxic situations, compromising... Read More

Congratulations to Bonnie Conte and her team at Avalon Salon & Day Spa for being named Business of the Year by the Lake Zurich Area Chamber of... Read More

You watch a client check out who did not receive product recommendations and pre-book options. You watch an employee take a shortcut in a process that... Read More

Having performance issues with an employee? Just Google a solution. Still stuck on that tough business decision? Just post a question on a zillion... Read More

To hold one’s self accountable. It’s such a simple concept. Do what you say you’re going to do. Follow the rules. Be committed to the system or... Read More

In a recent MMWU, I wrote, “The economy has created a new reality that requires your business model to adapt at a faster pace: The moment you think... Read More

Values might seem like an old-fashioned word. Really, values are about the principles and ethics that guide our everyday choices, whether at work,... Read More

As I write this final Monday Morning Wake-Up for 2010, I want to express my heartfelt gratitude for reading my weekly insights, inspirations and... Read More

If Las Vegas had been taking bets on how long this recession would last, any bet would have been a bad bet. We all knew we were in it long before... Read More

Many articles have been written about the lifecycle of a business. It begins with the exhilaration of the start-up phase and pushing your way through... Read More