Blog
Keeping your business in balance
I was boarding a 20-seat commuter plane with six other passengers. We took our assigned seats, most of which were toward the front of the plane. Just... Read More
What you need to know but do not know
Being a truly effective leader means being in the know about everything that is going on in and around your company. But being in the know about... Read More
Perfect teams are like fuzzy benchmarks
Every leader has a story of that "perfect team" of people. The stories are always about a shared passion to achieve the near impossible - to... Read More
How to Lead a Salon or Spa Through Numbers- Not by Them
It is true that numbers don't lie, but they don't tell the complete story either. The best example is "Net Profit" on a Profit... Read More
TEN No-Compromise Leadership Disciplines
No leader is a complete package of thinking and behavior disciplines. For most leaders, being that complete package is best defined as a quest to... Read More
The No-Compromise Approach to Building and Protecting Your Salon or Spa
Every company has a vision of what it will become. That vision defines how big a company will grow, the markets it will serve, its commitment to... Read More
A NO-COMPROMISE LESSON: When it is time to shake things up
The body language of the employees I was about to address oozed negativity and resistance. You could cut the tension in the meeting room with a knife.... Read More
Controlling your own chaos
In many ways, the work of leadership is the work of controlling chaos. It's a given that change is relentless, but to embrace change is to... Read More
Teamwork: Hard to get, easy to lose
Business leaders toss the word "teamwork" around like some boundless, renewable resource. Well, it's not. In fact, teamwork is a... Read More
How to Control Your Time Bandits
You worked hard all day on a bunch of stuff. There were emails, phone calls, tasks, interruptions – and some fires that would have burned out of... Read More
How Thinking & Behavior Patterns Shape Your Culture
A person's thinking and behavior patterns make them extremely predictable. That's how you know certain employees are going to be late for... Read More