Blog
Service Excellence IS Your Salon/Spa Brand
Your brand is defined by service excellence … not the products on your shelves.The simple truth is, because you’re a service business first,... Read More
How Navigate the Upheaval in Professional Product Retailing
Virtually every professional-only product is now available for sale on Amazon.It doesn’t matter if the manufacturers’ deal with Amazon is to buy from... Read More
The State of Salon & Spa Retailing
Professional product retailing was in its infancy in the early 1970s. The four- to six-week haircut and blow dry and the baby boomer generation were... Read More
Three Business Lessons from my Accident
This is my first Monday Morning Wake-Up since June 12th.I’ve been writing my weekly Monday Morning Wake-Up (MMWU) non-stop for over ten... Read More
How to Be Prepared When Top Service Providers Leave
As a leader of a company, you develop relationships with your team members.They show up to work without fail for 5, 10, or 15+ years without missing a... Read More
How to Build Trust in Your Salon or Spa
Have you ever managed people who just didn't trust one another?We hear it all too often at Strategies …The service providers don't trust the... Read More
The Salon/Spa Owner’s Guide to Scaling Back Services
You've built the most beautiful salon/spa in your town.Clients love you.You are really busy — like, 12-hour days busy — and plenty of cash is... Read More
Is Your Salon or Spa Prepared for the Unknown?
The Unknown …Let that word sink in, because it can, and will, impact all of us at some point in our lives.At Strategies, we encounter the Unknown... Read More
Salon & Spa Scoreboard Mania! Inspiring Team Engagement
In last week’s blog post I stressed the importance of Financial Literacy training for employees.This week, I want to stress the importance of focusing... Read More
How to Use Information Flow to Maximize Customer Loyalty
The challenge of delivering consistently high levels of customer loyalty and retention is the subjective nature of exactly what customer loyalty is... Read More
How Salon & Spa Teamwork Drives Customer Loyalty
This is NOT just another article on “teamwork.”This IS an article that gives a very different spin on what teamwork truly needs to look like in salons... Read More