Skip to main content

October 23rd, 2022 - October 25th, 2022

9:00am - 5:00pm EST

Strategies Business Academy

Centerbrook, CT 06409

In-person Seminar | Intended for: Front Desk/Guest Services/Managers/Owners

Front Desk/Guest Services Seminar

$895 first person $695 each additional

The days of having a “receptionist” to simply greet and check out clients are long gone.

In today’s systematized salons/spas, the front desk is as much a command center as it is a check-in/check-out point for clients.

Yes, your service providers may “do the work” — but it's your front desk/guest services employees who organize the work, sell the work, and exercise extreme influence on pre-booking, client retention, and productivity rates.

And their responsibilities don't end there...

  • They are the first and last contact with every client.

  • They are the first to field complaints from unhappy customers.

  • They up-sell and close retail sales.

  • They generate lucrative gift certificate sales.

  • They are responsible for selling the salon/spa's most valuable asset — time on the appointment book.

And yet...These staff members are the most under-trained in the industry.Isn't it time you gave your front desk/call center staff the skills they need to supercharge their performance? That's exactly what our Front Desk/Guest Services Seminar was designed to do!Topics include:
  • Dealing with difficult clients and situations

  • Up-selling and converting client needs into booked appointments

  • Improving communication with colleagues and clients

  • Efficiently selling service hours

  • Understanding how the front desk impacts overall growth

  • How to develop scripts to ensure results

Register today!

FAQ

We strive to make sure your learning experience at the Strategies Business Academy is a productive and comfortable one. Here's everything you'll need to know to get the most out of your time here.

By air: We are 50 minutes south of Hartford's Bradley International Airport and 70 minutes south of T.F. Green International Airport in Providence, RI.

By train: Take Amtrak to the Old Saybrook, CT station. We are 5-10 minutes from there by car.

By car: Click here for driving directions.

Bradley Int'l Airport - Hartford, CT

About 50 minutes from venue

T.F. Green Int'l Airport - Providence, RI

About 60 minutes from venue

Hotels (off-site):

Attendees SHOULD NOT come to the day of the seminar if they have COVID-19, COVID-19 symptoms, or know they have been exposed to COVID-19. If you are feeling sick, please stay home. Please contact Christy Harty ([email protected]), before the start of your event, citing your exposure to COVID-19.

Event Policies


  • Cancellation within 14 days of the event: A cancellation fee of $250 per person will be assessed with the balance held as a credit towards a future event.
  • Strategies Member Seminar Cancellation: Classes canceled within 14 days of the event will result in losing the allotted seminar credit from your Strategies Membership.

Found 2 upcoming dates for this event.

Click on the links below for details about each event.