The simple, proven system to drive pre-book, client retention and productivity!

Three of the most important drivers for the growth of your salon, spa or medpa are:

• Pre-book rates

• Client retention rates

• Productivity rates

When these three metrics are optimized, it gets MUCH easier to drive profits, and ultimately create Ultimate Client Experiences for every person that walks in your doors.

In this month's Onlive Training, we're going to walk you through a DEAD-SIMPLE system that our salon/spa coaching clients have been using for years to generate dramatic improvements in these three areas — we call it the Happiness System.

At its core, the Happiness System is a simple tracking system to ensure accurate and complete service tickets, verbal and written pre-book and series recommendations, and verbal and written retail recommendations.

It creates seamless accountability and follow-through from service providers and guest services at checkout.

Best of all...it's easy, doesn't cost anything, and can be put into action almost immediately.

Every customer deserves “happiness.” It is a disservice both to the client and to the company when “happiness” is not provided.

Register now, and we'll teach you the entire Happiness System — from development, to launch, to tracking and maintenance.

We'll walk you through each of the Happiness System's components —accurate service tickets, verbal/written retail recommendations and pre-book scripting — and outline what role your guest care team plays in ensuring each client receives Happiness.

We kick things off with a live, FULL-DAY online workshop on Monday, May 11th. This is a highly-interactive training designed to take you on a DEEP dive into how to construct your customized Happiness System — from first contact (phone, online, walk-in) to last contact (checkout, client call-backs, etc.). We’ll be fielding your questions all day…so come ready to participate!

We’ll then get back together the following two Wednesdays to answer all your questions (Office Hours – May 20th) and to review your work so you’re ready to launch your plan by the end of the month (Critique Session – May 27th).

Happiness is not just a feeling, it’s a CRITICAL SYSTEM that drives pre-book, client retention and productivity. Register now, and learn how to make Happiness an integral part of your ULTIMATE CLIENT EXPERIENCE by the end of May.