Build Your Front Desk Dream Team!

Your front desk team is the first and last touch for your clients.

They create the environment and set the tone for every visit. That makes them key players in your pursuit of the ultimate client experience.

But in order to deliver that experience, you must take control of the chaos that is a signature challenge for every front desk team.

We've all seen the front desk chaos we're referring to, whether it's:

• Time chaos

• Mental or emotional chaos

• Physical chaos

In this month's three-part Onlive Training, we're going to explore the root causes and cures for each of these chaos contributors, AND help you build systems to create a harmonious and productive front desk environment in your salon, spa or medspa.

We're also going to explore how you, the leader, can empower your front desk/guest care team to truly take charge of their airspace.

And speaking or taking charge, we're also going to talk directly to your team about how they can take control of areas such as...

• Phone

• Hospitality

• Software

• Troubleshooting

...so they clearly understand their roles, and understand how to perform in a manner that keeps productivity up, and chaos down.

And finally, you'll also hear from a panel of guest care professionals from across the country, who will share some of their tips and tricks for creating a stress-free work environment...as well as answer any questions you may have for them.

If you’ve always dreamed of a streamlined, fine-tuned front desk team, grab your virtual seat for this month's Onlive Training now.

Not only will a serene front desk set the table for a five-star client visit, but controlling the daily chaos will also drive key critical numbers like client retention, pre-book, productivity and profitability in a positive direction.

We kick things off with a full-day, interactive Workshop on Monday, September 14th. We'll then get back together for a one-hour Office Hours group session on September 21st to field your questions. Finally, we'll convene one more time for a on September 28th to review your progress and answer any last-minute questions.

We can't wait to see you Onlive this Monday!