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February 10th, 2020 -

11:00 am - 3:00 pm EST

An Online learning event

Onlive | Intended for: Front Desk/Guest Services

Front Desk Impact!

Never underestimate the impact of a salon/spa’s high-functioning front desk team

Your front desk staff is the front-line of your salon/spa.

Every day they are the first and last touch-point with your clients…

…the keepers of the information…

…and managers of the entire schedule.

They also close sales, drive pre-booking, and set the overall tone for your entire company.

So, what are you doing to ensure these valuable team members are receiving the training, systems and guidance to perform at their highest level?

Register now for our first front desk Onlive training of the 2020, and learn how communication, customer service, professional etiquette, and proper scripting can help set your front desk team elevate their impact on the growth of your company.

Upon completion, you’ll the walk away with a clear game plan for creating a high-functioning front desk team.

The results?

  • More consistent sales (and profits)

  • More retained clients

  • Increased productivity

  • A better salon/spa experience for both clients AND staff

We’ll also give you all the information you need to create a team meeting around front desk impact and the role the team plays in keeping the front desk running smoothly.

It all starts Monday, February 10th with a live, FULL-DAY online workshop. This is a highly-interactive training designed to take you on a DEEP dive into your front desk systems. We'll be fielding your questions all come ready to participate!

We'll then get back together the following two Mondays to answer all your questions (Office Hours – February 17th) and to review your work so you're ready to launch your plan by the end of the month (Critique Session – February 24th).

No agenda has been posted for this Onlive yet.

No reviews have been posted for this Onlive yet.


Event Policies

  • Seminar cancellation for non-members: Cancellation within 14 days of the event, a cancellation fee of $250 per person will be assessed with the balance held as a credit towards a future event.
  • Seminar cancellation for memberships that include All-Access education: Cancellation within 30 days of the registered seminar event will result in $250 fee per seat.
  • Seminar cancellation for Basic members: Cancellation within 30 days of the registered seminar event will result in losing the allotted seminar credit from your Strategies Membership.