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September 9th, 2024 -

11:00 am - 3:00 pm EST

An Online learning event

Onlive | Intended for: Front Desk/Guest Services/Owners/Service Providers

Cancellations and No-Shows: What Part Do YOU Play?

Join us for this online training where we debunk the common misconception around pre-booking and the subsequent surge in cancellations and no-shows. Don't settle for the belief that it's just the way things are these days – discover the role you play in educating clients about the importance of honoring the most valuable and delicate resource in our business: time. In this training, we’ll discuss how to have proactive conversations about the commitment involved in booking appointments and the impact of last-minute cancellations on our time-based services.

Learn how to set your company up for success with effective confirmation methods and, when cancellations occur, approach the situation with empathy, ensuring clients understand the ripple effect of their actions. Armed with practical tools, we'll guide you in creating an environment where cancellations and no-shows are the exception, not the norm. 

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Event Policies

  • Seminar cancellation for non-members: Cancellation within 14 days of the event, a cancellation fee of $250 per person will be assessed with the balance held as a credit towards a future event.
  • Seminar cancellation for memberships that include All-Access education: Cancellation within 30 days of the registered seminar event will result in $250 fee per seat.
  • Seminar cancellation for Basic members: Cancellation within 30 days of the registered seminar event will result in losing the allotted seminar credit from your Strategies Membership.